Free Late Night 'One' Rail Travel Personal Safety Escort

greasythug

This service is available at many of the stations between Norwich and London Liverpool Street for anyone feeling unsure of the area when returning to their vehicle in a NCP rail car park.

In addition to the car walk a free deicing service is available by placing a request card under your windscreen wiper indicating the train you are likely to return on and your registration plate number.

The customer service adviser performing these duties will also assist with carrying luggage over railway bridges if you need a break from hauling your over packed suitcase cross country.

At the moment they are also handing out bright canary yellow umbrellas to those who have forgotten a brolly during down pours.

They have a list of local taxi contacts and I have seen on a couple of occasions taxis being called and booked for people.

The service runs from early evening evening until Midnight, though later arrivals can be pre-booked up until the last service

While many commuters have too much to feist to allow a dark night deter them or stubborn people feel the urge to carry on like buckaroo loaded up with bags, I think it's a case of if you don't use it you lose it.

The customer service reps are easy to spot in flourescent jackets bearing NCP on the back.

Booking telephone numbers below or just look out for them on the platforms.

http://www.ncp.co.uk/one-railway.htm
NCP working in partnership with “one” railway

Important notice: Lone traveller assistance
“one” railway and NCP are proud to launch a new customer service initiative that has been developed to provide greater security for lone travellers and to provide a greater level of customer service delivery at our stations.
Over the following months Customer Service Advisors (CSAs) will be on hand at a number of key locations across the “one” railway network to provide a number of services to commuters and car park users alike. Late night staff will be on hand to escort lone travellers back to their motor vehicles. This service can be pre-booked in advance or customers can simply turn up at the station and call the CSA directly on their mobile phone. CSA’s will be available at the stations below until midnight or for pre-booked customers until the last scheduled service. CSA’s will also provide support and information to customers who may have queries relating to the variety of parking products available at the station.
CSA’s are available at the stations below and be contacted directly on their mobile phones. Alternatively for pre-booking please contact the NCP operations office during office hours Monday to Friday, to pre-book this service on 0845 680 0023. Alternatively please feel free to e-mail us at [EMAIL="info.onerail@ncp.co.uk"]info.onerail@ncp.co.uk[/EMAIL]

• Audley End 07825863519
• Billericay 07825863511
• Bishops Stortford 07825863491
• Brentwood 07825863528
• Broxbourne 07825863505
• Colchester 07825863521
• Diss 07823444256
• Harold Wood 07825863507
• Harlow Town 07825863527
• Hatfield Peveral 07825863522
• Ingatestone 07825863515
• Ipswich 07786310301
• Manningtree 07825863514
• Marks Tey 07825863523
• Rayleigh 07823444232
• Rochford 07823444246
• Shenfield 07825863482
• South Woodham Ferrers 07825863504
• Stowmarket 07825863517
• Walthamstow Central 07825863499
• Wickford 07825863526
• Witham 07825863506
• Whittlesford Parkway 07825863524

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ukmonkey

Wow, thats really quite good!

I wonder what they'd say if big strapping me walked up to one of them and asked them to carry my bag though?! Bet it'd get a laugh!

greasythug

They're there to help, but largely get ignored from what I've seen...

I guess the presence is felt if nothing else.

lofielectronic

How strange.

I first read that it was a free deciding service.

Not sure I'd advertise what time I was returning to the car or how long I was going to be away from it by putting a card on the screen myself but I guess thats what you do in pay and display parks anyway so...

Ellie2758

what on earth is a deicing service?

did you mean de-icing????!!!!

adouglasmhor

Ellie2758 wrote: »

what on earth is a deicing service?

did you mean de-icing????!!!!

They both mean the same thing, the hyphen is optional.

luxor4t

First Great Western PLEASE take note!
The umbrellas alone would be wonderful, the rest of the services almost too much to even dream of.

I hope it is so well used and appreciated that it becomes a permanent feature!

MandyQue

What a fantastic idea, I hope people use it! It will be extremely useful for disabled passengers too I'm sure.

Ellie2758

adouglasmhor wrote: »

They both mean the same thing, the hyphen is optional.

Nonsense. deicer would be pronounced "dicer". Or do you say "nee-ither" for neither, and "ee-ither" for either.

saveapenny

I thought this was a money saving site not an english class

bordercars

"In addition to the car walk a free deicing service is available by placing a request card under your windscreen wiper indicating the train you are likely to return on and your registration plate number. "

what a good idea , put a card under your wiperblade telling everyone what time tou will be back, give them plenty of time to rob your car