Help, please - some advice - consumer rights

neilsue

Dear Forum

I am hoping someone can give me some advice on how to approach this issue with the purchase of a CDA range cooker. My parents (in their 80's) bought this new range cooker in Dec 06 for £ 900.00. For every month up until June 07 they had to call an engineer out - there were various faults, mainly surrounding the two ovens - both only lighting intermittently if at all, my mother nearly being gassed as the pilot light was not sparking, the timer not working etc. In June 07 the appliance was replaced and my parents have gone on using this oven, working round its continued faults. We called CDA to say we wanted it replaced, but with an electric model rather than the gas model- they do stock exactly the same oven only with dual fuel rather than all gas. They have said that their 12 month guarantee runs from when the first cooker was purchased - despite the fact that it has been replaced because it was faulty, so, therefore, the guarantee has effectively and conveniently run out (12/06 to 12/07). They also have said that they may replace it for us (they are considering it) but will only replace like for like, ie with the same clearly faulty model. My issue is that this oven is not fit for purpose - it is clearly a faulty model (now withdrawn from sale) and even the engineer who called today has said that he regularly has to go out to customers with this cooker. Does anyone know what my parents rights are and whether this 12 months guarantee from the day of purchase, even when a model has been replaced, is normal/legally sound.

Any help would be really appreciated. Thank you in advance

Mummy_Jo

I think that you could argue that under the Sale of Goods Act 1979 as ammended that the goods purchased are not fit for purpose and or durable enough and that you would like a refund. I am a member of which Legal and I have used them several times to get to the bottom of things like this. I would strongly recommend you join. Its about £12.00 a quarter (I think) and when you phone up you speak to qualified legal professionals. There is no limit to the amount of times that you can call and you can be sure that what they are telling you is 100% correct. Its amazing what happens when you start spouting the law!! It does work.

If you have any more questions please ask me (pm if you want)

I really hope you get this issue sorted as the oven is obviously dangerous. Let us know how you get on

char_student

This article, its very interesting about sale of goods act and raises some good points:

http://www.guardian.co.uk/money/2006/mar/25/consumernews.howtocomplain