Tesco.com cancelling order - help

Sooler

redrolo wrote: »

Yes they do, if the prinicple price point is incorrect, i.e. the price on the shelf edge label any retailer has to honour it.

Can't find any definition of "prinicple price point" in regards to consumer law.

There is some info on misleading prices...
Price Indications, Misleading Prices and Pricing Quick Facts

http://www.dti.gov.uk/consumers/fact-sheets/page38133.html


but this seems to only come into effect if the shop actually sells an item to a customer.

If the shelf edge price is wrong the shop doesn't have to sell the item to the customer if they don't want to.

If they do chose to sell the item they can't ask the customer for a different price after the sales transaction.

The store can inform the customer the shelf edge price is wrong and inform the customer of the correct price before actually selling it. The customer can then chose to purchase at the correct higher price or not, or the store can chose not to sell anything to customer at all.


Tesco have not sold the item to the OP, they've only taken the OP's order.

Tesco have now chosen not to sell the item to the customer.



If Tesco does chose to honour the shelf edge price it's only for the interest of customer service.

Sooler

redrolo wrote: »

We used to have a guy who took our stores for thousands of pounds on this matter.

Is Tesco price control and store management really that bad?

redrolo

Sooler wrote: »

Is Tesco price control and store management really that bad?

No the process is really robust generally at store level. this guy spent his whole life checking labels. For example if persil changed the size of the washing powder by a few grams on the packet he would buy it all off the fixture and get a refund. It tends to be done by the manufacturers quicker than the labels can be changed!!

redrolo

Sooler wrote: »

They won't have a receipt because the payment wouldn't have been taken. Tesco have no stock so can't sell it to the OP.

there would be an e mail receipt surely......

redrolo

Sooler wrote: »

Can't find any definition of "prinicple price point" in regards to consumer law.

There is some info on misleading prices...
Price Indications, Misleading Prices and Pricing Quick Facts

http://www.dti.gov.uk/consumers/fact-sheets/page38133.html


but this seems to only come into effect if the shop actually sells an item to a customer.

If the shelf edge price is wrong the shop doesn't have to sell the item to the customer if they don't want to.

If they do chose to sell the item they can't ask the customer for a different price after the sales transaction.

The store can inform the customer the shelf edge price is wrong and inform the customer of the correct price before actually selling it. The customer can then chose to purchase at the correct higher price or not, or the store can chose not to sell anything to customer at all.


Tesco have not sold the item to the OP, they've only taken the OP's order.

Tesco have now chosen not to sell the item to the customer.



If Tesco does chose to honour the shelf edge price it's only for the interest of customer service.

Is not, I work with every day, so I know what happens in the company I work for. Also look up Tesco refund policy.

Thanks

redrolo

pollyskettle wrote: »

So if I came along to a shop minutes after a bored chav had moved some SELs around, say the SEL for a £1400 TV had been replaced by an SEL for a £1.49 pack of batteries, I would be entitled to buy said TV for £1.49?



Which store? And do you sell batteries and TVs?



This is quite correct. It is in place to prevent the above scenario happening.

Always happy to be proved wrong

ETA:



This is a little ambiguous at the moment in cases of purchases over the internet. A precedent is yet to be set, I believe. As long as the retailer returns any money taken from the purchaser within a reasonable time of discovering their pricing error and the order is cancelled and the purchaser informed of both these things, retailers seem to be getting away with it.

it is obvious that I am wrong in peoples eyes. Only trying to help, but in all honesty i MUST NOT know the law how it applies to my own company in a job I did for 15 years. I must also not know our refund policy or policy around price. I must also not be in the know around retail due dilligence checks around pricing, contracts, principle price points and the customers.

Good luck, I was telling you what happens in reality and routine, not what I can look up on a webpage and take as gospil.

mumofjusttwo

on line orders now have a statement on it where they say that until the item has been delivered the price is not agreed and the firm can cancel at any time.

redrolo

pollyskettle wrote: »

So if I came along to a shop minutes after a bored chav had moved some SELs around, say the SEL for a £1400 TV had been replaced by an SEL for a £1.49 pack of batteries, I would be entitled to buy said TV for £1.49?



Which store? And do you sell batteries and TVs?

quote]
Due Dilligences prevents this secenrio from happening. There are backroom processes which can prove that the correct label was put out by a Tesco Member of staff in front of the correct product.

Enterprise_1701C

There's one thing that can answer that, and I'm sure I am right - the shop do not have to sell you anything, they can always refuse to sell you any item.

pollyskettle

redrolo wrote: »

i MUST NOT know the law how it applies to my own company in a job I did for 15 years.

The laws regarding pricing apply to each retailer in the same way, Tesco having a particular policy does not mean that is the law, it's just their policy, the law is pretty clear (to a certain extent) regarding invitation to treat and offers and when a contract is formed.

redrolo wrote: »

I must also not know our refund policy or policy around price.

Again, Tesco store policy is in addition to the law. Dotcom procedures for misprices are different from instore policy anyway. Mis-prices are generally not fulfilled by Dotcom (nor are they obliged to be) from the point in time they have noticed the error, mis-prices generally are honoured by Tesco instore in addition to the consumers statutory rights.

redrolo wrote: »

I must also not be in the know around retail due dilligence checks around pricing, contracts, principle price points and the customers.

No-one is disputing your knowledge surrounding Tesco policy, nor your ability to do your job.

redrolo wrote: »

Good luck,

Thanks

redrolo wrote: »

I was telling you what happens in reality and routine,

I'm very aware of Tesco PI policies and procedures, in a previous life it was part of role to know them inside out and back to front (although I was not in PI per se). As has been said, those which are in addition to the consumers statutory rights are for customer relations purposes.

redrolo wrote: »

not what I can look up on a web page

Didn't look anything up on a web page, used the old grey matter

redrolo wrote: »

and take as gospel.

Didn't quote anything as gospel:

pollyskettle wrote: »

Always happy to be proved wrong