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NHS Treatment turned out to be private?!!!

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Comments

  • wannabemedic
    wannabemedic Posts: 205 Forumite
    Been busy lately hence no update on thurs :( I had a call on thursday which I missed so I called on fri to ask - he said he had called only to tell me that the practice manager hadn't looked at it yet and he just reiterated their letter. He said I should put it in writing which she will then see. I'm fed up, they're clearly incompetent.

    So now I go to the PCT, right? Or....... do I give them another last chance (bearing in mind I have only actually spoken to the same Mr "er I'm in charge" bloke many times now and not the actual manager who seems to always be at 'a different practice')?? :o
  • Toothsmith
    Toothsmith Posts: 10,113 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Go to PCT - They've had their chance.
    How to find a dentist.
    1. Get recommendations from friends/family/neighbours/etc.
    2. Once you have a short-list, VISIT the practices - dont just phone. Go on the pretext of getting a Practice Leaflet.
    3. Assess the helpfulness of the staff and the level of the facilities.
    4. Only book initial appointment when you find a place you are happy with.
  • alison999
    alison999 Posts: 1,769 Forumite
    yeah, you've waited long enough. had it being the practice manager ringing you i'd maybe say call them again tomorrow but since it wasnt, i dont see why they should get another chance. they obviously arent bothered
  • wannabemedic
    wannabemedic Posts: 205 Forumite
    Guys, I have news - since my call to them on fri where it seemed I was fobbed off, I received a call this morning (ironically as I was polishing off my letter ready for the PCT) from the one and only practice manager - who after a long discussion took the details and after I'd mentioned the PCT again, said she'd interview the receptionist who said it was NHS and promised an NHS receipt - she said she would call back, indeed she did within a few minutes and said that I'm being sent a full refund by cheque (as a goodwill gesture) :D :j :T :dance: :cool: :beer:

    Luckily I've not been very organised over the past fdew days otherwise my complaint would have been winging its way to the PCT by now!! :o

    Thank you guys for your help, you are a real asset to the site and I am very grateful for the time you took to help me out. _party_

    wannabemedic :p
  • Toothsmith
    Toothsmith Posts: 10,113 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Just keep that letter handy until the cheque is in your hand (If not the Bank!!)
    How to find a dentist.
    1. Get recommendations from friends/family/neighbours/etc.
    2. Once you have a short-list, VISIT the practices - dont just phone. Go on the pretext of getting a Practice Leaflet.
    3. Assess the helpfulness of the staff and the level of the facilities.
    4. Only book initial appointment when you find a place you are happy with.
  • donteatthat
    donteatthat Posts: 359 Forumite
    A good result I feel so well done to you!

    :)
    Whether you think you can, or think you can't, you are usually right.
  • sandy2_2
    sandy2_2 Posts: 1,931 Forumite
    well done wannabemedic, and Toothsmith as well
  • alison999
    alison999 Posts: 1,769 Forumite
    in their face
  • bank_of_slate
    bank_of_slate Posts: 12,922 Forumite
    10,000 Posts Combo Breaker
    Any update on this?
    ...Linda xx
    It's easy to give in to that negative voice that chants "cant do it" BUT we lift each other up.
    We dont count all the runners ahead of us & feel intimidated.
    Instead we look back proudly at our journey, our personal struggle & determination & remember that there are those that never even attempt to reach the starting line.
  • wannabemedic
    wannabemedic Posts: 205 Forumite
    bank_of_slate wrote: »
    Any update on this?
    ...Linda xx
    Update... erm, well... the cheque is now in my bank account and I plan to give up my job and live off the interest :D
This discussion has been closed.
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