Cancelling Experian after 30 day trial

Primrose

Want to take advantage of the Experian free 30 day trial credit check but when I went to complete the on-line application it says that subsequent months are charged at £6.99 per month, which I don't want to continue paying.
Question: There didn't appear to be any office address or facility on the on-line application for cancelling. How easy is it to cancel after the free trial? Has anybody done this? I don't want to sign up for this if I end up paying for subsequent months and have hassle cancelling or getting refunds.

cdafonseca

it's very easy just call them and ask for to cancel before the 30 days is gone.
if you take this trough quidico they pay £6.50

novagirl

I e-mailed them just to say to cancel it. I made sure I requested a reply saying that it was done. Very simple

Pennywise

Their website tells you to telephone them to cancel - it gives no other options. Funny thing is, the telephone number they give is constantly engaged. Maybe yet another con??????????

nikki_angel

No not a con, try first thing in the morning. This was when I got through first time.

Nikki x

Lavendyr

Plus it's a freephone number - so wouldn't exactly be the best kind of con would it

I phoned to cancel with no problems at all.

exel1966

NO CON, I cancelled by phone and just to be sure sent an e-mail which was acknowledged.

8. How do I cancel my membership?

If you want to cancel your membership, please contact our team on free phone 0800 656 9000 and select option 4. (Mon-Fri 9am-6pm, Sat 9am-1pm)

You can also write to :-

CreditExpert
PO Box 7710
Nottingham
NG80 7WE

or E-mail [EMAIL="customerservice@creditexpert.co.uk"]mailto:customerservice@creditexpert.co.uk[/EMAIL]

or fax: 0115 9344272

and if you want to be quadroupoly sure do all 4 !