Help - "This matter is being passed to a Debt Collection Agency"

Garnett_F

Hi there. Can anyone help please?

My girlfriend went to our gym (Virgin Active) and was told she wouldn't be allowed in until she'd paid for the Personal Training sessions she'd booked. She'd never booked any so we said there must be some mistake. Apparently her account had been left open on the system and when the next person in the queue had asked for PT sessions, they'd been added to my girlfriend's account.

Despite the fact the first person we spoke to could identify the problem, apparently they couldn't resolve it. We were asked to write to the gym manager. It then transpired she was away for nearly two months. Again and again, we met similar incompetance and my girlfriend is always buzzed in by staff who can see there is an error, and who laugh about it but explain they don't have the authority to resolve the problem.

Now we have received a letter saying the matter has been passed to a debt collection agency.

I am still confident the matter will be resolved, but I was wondering if there were ever circumstances in which action could be taken where a company takes malicious action, or threatening behaviour over a matter such as this where their customer/victim is blameless?

Thanks for any help guys.