Using a virginmedia, virgin, ntlworld, or blueyonder email address? Please update your Forum account

MSE_Stephen

Virgin Media is shutting down its email service for addresses ending:

• @virginmedia.com
• @virgin.net
• @ntlworld.com
• @blueyonder.co.uk.

If you’re affected, Virgin Media will contact you about your options for keeping or replacing it.

What’s changing with Virgin Media’s email service:

https://news.virginmediao2.co.uk/helping-customers-understand-upcoming-changes-to-their-virgin-media-email-services/

Why this matters for your MSE Forum account

If you use one of these addresses for your MSE Forum account and don't update it before your address stops working, you may lose access to the Forum. Specifically, you'll stop receiving:

• Notifications for replies and PMs
• The Forum Digest Email (if you've signed up)
• Password reset emails - meaning if you ever get locked out, we may not be able to help you back in
• Any correspondence we send to confirm if it's really you, if you contact us about your Forum account

How to update the email address on your Forum account

Use the button below to edit your Forum account details:

Account Settings

It’s also worth checking where else you use the address online, including for any MSE services like Credit Club, Cheap Energy Club, Money Tips Email and the MSE App. See our contact page if you need help updating your details for these or, if you’re still unsure, email furtherhelp@moneysavingexpert.com.

Our members are discussing the changes here:
Virgin email closing down

alldoors

I've not been contacted by Virginmedia yet but will be affected. I am having an issue changing email addresses on my various accounts because the 2FA codes are taking a very long time to arrive in the inbox. I sent a test email 30 minutes ago and it still hasnt arrived in the inbox. The service is very poor at the moment. I am even struggling to log into the web browser to view emails.

sherbie28

https://forums.moneysavingexpert.com/discussion/comment/82152949#Comment_82152949

I am in the exact same position. Trying to change registered email addresses but the verification codes are arriving too late. It's an absolute nightmare, I only found out about the legacy email ending by accident so I'm hoping I'll be able to get it all changed over before VM contact me.

donnac2558

I got my change over email this afternoon. Decided to go with the 99p yearly starter deal.

My code arrived in 2 - 3 minutes.

I was very anxious, and the worst thing was that I needed a new password I had never used!!! I have been online since 2000 and changed so many passwords many times.

Sachakins

So first TalkTalk moved to a paid email model, now virgin moving a paid model.

Is this the start of the thin end of the wedge for free email services?

motalawmot

I got the email from VM, I have spent nearly 3 days going through all of my stored userid/passwords and updating with a new email where it is possible. On some site/apps an email change is not possible and the only solution is to create a new account. Biggest headache has been with apps such as Eufy and Kasa as a new account needs created then all of the smart devices, security cameras etc have to be reset and set up on the new account.

Same issues with my EV app and the home charger app, new accounts and relink them all again.

I think this is gonna cause issues for people down the line.