John Lewis Rewards

10_66

John Lewis currently have a rewards offer of £60 off £500 Fashion & Home. I read the exclusions carefully and electrical items aren't specifically excluded (list of exclusions below, though I was advised that they are trying to amend these as soon as possible to clarify because other people have queried what I queried).

As the basket wasn't adjusted accordingly, I rang to check and was advised that electrical goods were excluded from the offer. I questioned this and was advised that all electrical goods come under the technology exclusion. I questioned this as I didn't consider that electrical goods sit within technology, but I was advised that technology is used to make them, therefore, they come under technology. I suggested that sofa's are made with technology too, but they weren't being excluded. He said that John Lewis would be pedantic if they excluded sofas because they were made with technology. I asked him if I would be able to buy a dishwasher if I visited their technology department in a store and was advised, unsurprisingly, that I wouldn't be able to. I asked for a complaint to be registered, he said I could do this but it wouldn't affect the outcome as all electrical goods were specifically excluded (but only if you consider they come under technology). I would have been quite happy to accept that the £60 discount was not applicable, if electrical goods had been specifically excluded (not difficult to use those words, given some of the unusual exclusions listed below - I mean carrier bags?).

*Exclusions include: All technology and beauty, Egg and Oyster, Apple products and accessories , Longchamp, Pre-Loved Handbags, gaming and software products, Tony's Chocolonely, made to measure orders (curtains, blinds, tracks, and poles), gift cards (including third party), delivery charges, carrier bags, John Lewis & Partners Foodhalls, John Lewis & Partners cafes and restaurants, Waitrose/Little Waitrose & Partners, alcohol-related products, hampers, restaurant concessions, Protect Plus services, warranties, installations and repairs, John Lewis Opticians, Kuoni and Bureau de change. This offer cannot be used at Swindon Outlet.

Woodstok2000

So electrical goods are excluded. Is there a question here?

flaneurs_lobster

John Lewis have a promotion.

Spend money on certain goods and get a discount.

Unless you think that the promotional material or advertising is in some way misleading or fraudulent then I'm not sure what point you are trying to make (sofas are 'Technology'?).

All sales/promotions/discounts/money-back deals have T&Cs, some are more transparent than others.

10_66

The point I was making is, when I pointed out to the JL rep that electrical goods weren't specifically excluded in the T&Cs, the rep said that JL class dishwashers as technology (which is excluded). I said I would have expected them to be classed as electrical goods (which weren't specifically excluded). He said, dishwashers are made with the use of technology, so that is what they're classed as. I thought that was a lame excuse as pretty much everything is made with the use of technology now - even making a sofa would use technology at some point during its manufacture. He conceded that the T&Cs should've been clearer and they'll take it on board for the future, as I wasn't the only person the express this to them. My idea of technology is PCs, laptops, mobile 'phones, tablets, IT software, general IT related products etc - not kitchen appliances.

flaneurs_lobster

My idea of technology is PCs, laptops, mobile 'phones, tablets, IT software, general IT related products etc - not kitchen appliances.

My smart kettle would disagree.

10_66

https://forums.moneysavingexpert.com/discussion/comment/82150228#Comment_82150228

Well there you go, I spend all that energy when turning on the kettle manually. Does your smart kettle fill itself with water and pour the boiled water for you too? 😆

marcia_

https://forums.moneysavingexpert.com/discussion/comment/82150176#Comment_82150176

i agree with you, a dishwasher is not technology

sarah1972

https://forums.moneysavingexpert.com/discussion/comment/82150521#Comment_82150521

my smart dishwasher may disagree 🤣