Northern delay repay with split tickets, system doesn't let me pick money

miklcct

I was delayed on a Northern train in July on a through journey from London, travelling with an expensive First Class ticket (approx £41) on the mainline combined with a complimentary ticket on the connection. The Northern leg was delayed by about 20 minutes.

I submitted a Delay Repay claim, however, the system only allowed me to select complimentary ticket as the payout option. I submitted it and called the customer service that I would want money, and they told me that they put in a note in the claim.

The claim ended up being approved, however, the payout was still complimentary ticket. I appealed it, explaining once more that I would like money but the system didn't allow me to do so, and again the system still only allowed me to choose ticket as the payout.

The appeal was denied with the reason that the journey was not delayed. I emailed the customer service again as they clearly didn't understand what I would like to get.

Now I have received a ticket in my mailbox. I have so many tickets from a previous claim that I am afraid I may not be able to use them all before I leave the country in the future, as I am only consuming them once per year for an annual event. What should I do now?

Emmia

Do some more train trips?

Chandler85

If you use split tickets for a journey from London to Blackpool but as a result you get two tickets, one from say from Euston to Lancaster and then one from Lancaster to Blackpool. Then the split tickets mean if the 2nd part of your journey was delayed, you can only claim that.

That's one of the disadvantages of split tickets, each part of your journey is treated separately.

Usually if you get a long distance main line train then has a local service for the final part, you often get a specific ticket for the mainline and then an anytime ticket for the local service, which is more expensive. If the tickets get split you end up with two "advanced" tickets, so the journeys aren't linked if you are either claiming delay repay or you miss the train.

miklcct

https://forums.moneysavingexpert.com/discussion/comment/82130710#Comment_82130710

I am claiming as a through journey, having entered both tickets (the paid and the complimentary tickets) into the Delay Repay system.

https://forums.moneysavingexpert.com/discussion/comment/82130639#Comment_82130639

I live in the South and the number of trips to the north has less than anticipated a few years ago, because trains in the North rarely start early enough for me to attend orienteering events.

The journey which initially got me a bunch of free tickets was a £10 single journey on Advance tickets from Manchester to London on Northern and LNR, suffered from crew unavailability followed by WCML failure. I had to use a coach to travel to Manchester because trains didn't run early morning to the North.

daveyjp

https://forums.moneysavingexpert.com/discussion/comment/82130710#Comment_82130710

Please remove this as it is incorrect.

Delay repay is based on a delay to the booked trip (so always keep that detail) and if split tickets are used the total cost of tickets is the basis for delay repay.