National Express Online and Customer Service

macliamog

I booked a National Express coach to Stansted Airport this week. I used to use the service regularly, so nothing new there…. but this was the first time in several years. All good, no problem finding and booking coach….. payment accepted and ticket to be supplied by email.

Except it wasn't. Nor was any other acknowledgemet received.

So I went back to the app to check my purchase…… it loops incessantly when supposedly trying to find my ticket. Useless.

So I went on the mobile app…. and there was my ticket, no problem.

I waited. No email, finally I used their Customer Service chatline….. there was a 32 minute wait for a response. I gave all the details of the issue and advised that their online system appeared broken and had not sent me an email. After however long, somebody answered and said that if I supplied the details of my purchase they would check my ticket. I said it's OK, I have the ticket but was reporting the issue with their online service. CLICK

The online service still loops.

ch3shirecat4

Always us the livechat. it is much easier and quciker