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Trainpal app hidden charges
Trainpal say there are no booking fees on their mobile app, so you would expect the price you pay would be the same as the total price of all the split tickets. Not so!
I was charged £6.80 on top and when I queried this they said "It's a Service Fee not a booking fee"
Deceitful or what?
Comments
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They have form.
Stop using them. You will almost certainly find the same fares (without "service fee") at the train operators' own websites.
You can continue to use any Railcard that is only accessible via their app.
1 -
This is why the advice is to avoid Trainpal.
You may wish to report to CMA as they are currently investigating Trainline for adding extra fees.
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