Finding the right job

jamesdean91

So, I have been working in financial services investigating and resolving complaints for almost 10 years now and have decided to change direction with my career. I have an interview for an account management position, managing an existing portfolio and have been told it’s a 40/60 split, 40 being sales and 60 managing the portfolio. This is different from what I am used to but the progression looks good and there is plenty of variation to the role. It’s a fast paced role with targets which I believe are achievable but I would like opinions, is this a better job than I currently have and will I struggle or enjoy the new environment?

sourcrates

This is the debt free wannabe forum, did you mean to post this here?

El_Torro

Sales (which is what your new role seems to be, primarily) comes with good money, if you get the right job. It also comes with high pressure and demanding targets. Some people thrive in this environment, some don’t. It also helps if you are good at selling.

I’m sure many people could tell you about roles that they prefer to Sales. What matters though is what jobs you like. What is it about your current job that you enjoy? What is it that you’ll be happy to leave behind?

Jemma01

You'd only know if it works for you when you try it. 10 years in the same role gets repetitive, do you want to be doing the same for another 10? See how you get on, and make sure you leave on good terms if you are leaving the establishment.

Change is good, keeps your mind active.

I change companies frequently, always a new challenge.

Woodstok2000

Decisions are either one way or two way doors. One way door decisions are irreversible, and tou need to think long and hard. 2 way door decisions you can row back if it doesnt work out. This is a 2 way door scenario - sounds like you don't like the current job much, if you hate the new job too then get another one. I say go for it!

lincroft1710

https://forums.moneysavingexpert.com/discussion/comment/82104201#Comment_82104201

And what makes you believe the new job won't be any different?

NCC1701-A

in your thread last month you were looking to move into logistics. And you said

"Something that keeps my attention without causing a huge amount of stress"

do you think a fast paced role in sales meets your requirements?

Marcon

You appear to be changing career as a result of the (possibly groundless) fear that you'll be dismissed from your current role because you have debt issues:

So, I am currently in a DMP with StepChange and have been making regular payments to reduce mine and my partners £35,000 debt since May 2025. I have a background credit check with my employer in 2027 and I am worried I will lose my job.

Have you spoken to your current employer to see what the true position is?

You say this possible new job:

[is] a fast paced role with targets which I believe are achievable but I would like opinions, is this a better job than I currently have and will I struggle or enjoy the new environment?

What possible value could opinions from total strangers have when they know close to zero about your current job, this new job or your abilities/what you enjoy/struggle with? Talk to people who know you - they are far better placed to give you properly informed answers. Based entirely on this and your previous posts, you don't seem to be able to confront, let alone cope with, difficulties or uncertainties, but would prefer to try and avoid them. A lot of people do exactly the same, so you're far from alone - but continuing to worry rather than clarify isn't going to help.

https://forums.moneysavingexpert.com/discussion/comment/82104225#Comment_82104225

Fine in theory, may not be a reality in the current employment climate, especially for someone whose attendance, on their admission, is clearly patchy:

… constantly feeling guilty for being unwell and taking time off due to personal needs.

Adding job hopping to that isn't going to help in the longer term, and you seem to be making really good progress with managing your current debts. While spoil it based on nothing other than a fear of losing your current job - a fear which may be totally illusory?

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/6679907/finding-the-right-job

If you are wanting to change because of the unrealistic amounts of work and feeling guilty for taking time off sick is a "fast paced" environment really where you want to be going? I dont know how you specific team works with case loads but many complaints teams are shared environments, everyone just take the calls as they come in, whereas proper account management you are a discrete portfolio and so being off sick etc is even more disruptive than it will be in a complaints team. That said, you also get general customer service roles that get badged as account management but you are really just another bum on a seat dealing with whoever calls.

The roles are simply different, on a day to day basis which is "better" will depend very much on the person. Personally Id prefer complaints over account management, especially if its dealing with technical complaints rather than just emotive complaints. Others will prefer account management.

Where account management probably has the edge is where it can take you. Whilst I enjoy complaints, I hate line management in what is basically a contact centre environment whereas true account management has more scope