PPI reclaim discussion

M1Vix

Hi, i'm in the process of claiming PPI insurance from Picture. I've read that a few people have tried in the past and would like to know if anyone has had any success??

We've already had the fob off letters about insurance booklets (which we never got!) and thier well trained staff??? so we have just sent our letter to the FOS. Our story is, we took out a loan for £35k and asked for insurance due to the size of the loan and for our own peace of mind. we were not asked about previous medical history nor if we already had any insurance which may already cover us. they made no effort to find out if thier insurance actually covered us and to this date (2 years on) we still don't know if we were covered! anyway we paid the loan off after only 18 months and had to pay the usual lump sum of insurance which was about £8500 (ouch!) and we were lucky enough to get £700 refund (so generous!) so in all paid £7800 for 18 months of insurance which was probably useless. The statement 'took our money and ran' springs to mind. We also noticed that the cool off period we were given lumped the loan and the insurance together so to cancel one meant to cancel the other leaving us not much choice.

So just a few questions, how long does the FOS take? what are our chances of winning? has anyone claimed successfully from Picture?

Cheers