Waitrose online shop

downshifted

I noticed on my receipt I hadn’t been given any credit for a 3 for £12 deal. My order email showed them all as being included and charged at the reduced price but the receipt email on the day of delivery showed full price. Honest mistake I thought, probably compounded by them substituting one of the items. So I just applied for a refund. But when my order arrived it was clear that the usual sticker saying 3 for £12 had been torn off one of the items!

I’ve had the refund, from the central complaints department, and thanks for helping them stop “sharp practices like this”

Just reminding people how essential it is to check receipts carefully. To be honest I could have done a shop in the time it took me to sort this out

bazdvd

perhaps the offer had expired on delivery day.

born_again

Was the substituted item you received in the 3 for £12 range?

If not then charging the full amount for each of the 2 items in 3 for £12 would be correct, as you did not get 3 🤷‍♀️

pumpkin89

https://forums.moneysavingexpert.com/discussion/comment/81977042#Comment_81977042

That's not how Waitrose substitutions policy works - you would pay £12 even if one or more of the items was substituted, as long as the items you ordered were in the offer.

However, if the offer has expired between the time you order and the time it's picked, you wouldn't get it at all, irrespective of whether the ordered items were available or substituted.

Farway

However, if the offer has expired between the time you order and the time it's picked, you wouldn't get it at all, irrespective of whether the ordered items were available or substituted.

Whenever I've chosen an item on offer, and the offer would expire before delivery, it has always been flagged up that the offer expires, before my online order completed. So AFAIK no chance of ordering without knowing the offer has expired

downshifted

https://forums.moneysavingexpert.com/discussion/comment/81978969#Comment_81978969

That’s been my experience previously, the offer was showing on my receipt the night before delivery and without adding up carefully I would never have known they hadn’t honoured it on the final receipt. Then they had removed a sticker that said 3 for £12 and their own central staff mentioned “sharp practices”