Curries Washing Machine Installers left kitchen flooded. No customer service email!

Charlesstunts

Trying to get hold of an email for customer service but they have stated "In Writing" twice customer service DOES NOT HAVE AN EMAIL!!! My kitchen flooded moments after they left the property. I sent pictures by text to the installers - NO RESPONSE! I had no choice but to call an emergency plumber £132. He said the installers cross threaded the hose connecting the washing machine to the Mains Water Supply! 2 days trying to contact customer service through their online Chat option had 2 reps just stop responding! And 1 rep say sorry for the inconvenience but I would not be getting my installation fee of £30 refunded. I NEVER ASKED FOR THAT? None of the transcripts are ever emailed so I only have screenshots as proof.

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CAN COMPANIES PROVIDING ONLINE SERVICES REFUSE TO PROVIDE CUSTOMER SERVICE EMAIL CONTACT? LEGAL ACTION SEEMS THE ONLY OPTION

jaybeetoo

I know you are probably upset with Currys but using capitals in your post above and in the chat to Currys is not helping. It’s considered as shouting. You need to calm down. I suggest you try the Currys chat again but stick to the brief facts of what happened. Stop demanding an email address. Be polite to the person on the chat, it’s not their fault and they will try help you if you let them.

Charlesstunts

You've NOT had your Kitchen FLOODED! THANKS I'D RATHER SHOUT AND GET IT OUT :)

Grumpy_chap

CAN COMPANIES PROVIDING ONLINE SERVICES REFUSE TO PROVIDE CUSTOMER SERVICE EMAIL CONTACT? LEGAL ACTION SEEMS THE ONLY OPTION

Why do you think they must provide an email address?

Using the link provided in the picture you shared, there is a phone number and an address to write to available. That would seem to serve legal obligations to provide means of contact.

What is the root cause of the water escape?

Was the installation actually carried out by Curry's? Did you pay Curry's or did you pay an installer directly?

Charlesstunts

Providing an email allows the consumer to provide evidence of a complaint. Photo's, Video, Invoices professional opinion. It's also a fast way to provide evidence that can't be later denied as in a phone call. By not providing an email Curry's are conveniently making the process of communication harder. Sure I could print of Jpegs or send data fobs through the post with a written cover letter but that costs "time and money". The Water hose connecting the washing machine to the mains water supply was cross threaded according to the emergency plumber who came out. The hose bolt had lots of thread left on the receiving sleeve which when threaded properly, shouldn't be there. Plumber said it was a sloppy job in his opinion and they should have corrected it before leaving the house.

Grumpy_chap

The OP seems to be saying that the water inlet hose was poorly connected.

Does that mean the leak became apparent at the first wash cycle? If so, why was this not identified and corrected while the original installer was still on site? I would have thought it is usual to run the first quick cycle with an empty machine before they left.

Charlesstunts

They didn't do a wash cycle. The tenants didn't realize that part of the installation wash to show the washing machine actually working. They just turned the machine lights on to show it works and quickly left. shortly after the tenants noticed the water appearing from under the machine.

Boohoo

https://forums.moneysavingexpert.com/discussion/comment/81972185#Comment_81972185

Was this a business purchase seeing as you are now saying "tenants" have suffered the escape of water?

I don't know if a business(if classed as) purchase is much different from consumer purchase legally.

Grumpy_chap

https://forums.moneysavingexpert.com/discussion/comment/81972185#Comment_81972185

Ok, so this is a B2B purchase with no consumer rights. What redress is available as per the agreed contract between the two businesses?

Given your reaction to this very minor hiccup, do you have the resilience required to be a LL? Far worse things than this will arise.

Charlesstunts

Hahaha Grumpy Chap by name Grumpy Chap by Nature!