Mortgage broker messed up

jones_guitar

Also, can I be honest, why didn't you switch internally? When the broker told you it was the same lender, you can ditch the broker and ask for a refund. Your story is similar to mine.

I highlighted, you cannot always remortgage to the same bank. It sounds like they put a full mortgage application in? You can't do this because you need to switch internally. Sounds silly, but you need to remortgage to a different bank.

If you really want my advice, winning a case because mortgage rates went up I believe is very difficult. I personally think you might need to accept some compensation.

You'll be given a chance to have a second responce at the broker level. From my experience, I'd accept it.

kingstreet

You also need to compare the remaining balance at the end of the replacement product with the remaining balance of the recommended product. Usually, a higher rate results in a higher outstanding balance.