Lidl app problems

TrishB_2

Is anyone else having problems with their coupon plus spend bar on the app? My spend has gone backwards! I shopped there on Monday and I should now have spent enough for the 10% off coupon but it hasn't updated.

I checked on the website and it says to wait 48 hours and then contact them if it hadn't sorted itself out. I did, but have heard nothing and the online chat doesn't seem to be working either!🙄

Gottobeinittowinit

Mine has also gone backwards to before last Friday so definitely not an isolated case

jaybeetoo

We got the 10% discount, the spend then went backwards, we then shopped and it went back over £250 and now it looks like we’ve been given another10% discount this month.

2childmum2

I think mine must have backwards and then forwards again - I claimed my free vegetable last week ( having just gone over the £50 spend) , and now have another free vegetable voucher this week. I suspect it went backwards below £50 and then forwards past it again. As long as it is still there tomorrow when I go shopping!

TrishB_2

Looks like it's sorted itself out now, I got another free nuts voucher and then the 10% eventually! Glad to hear I was not alone though! 😁

Blon_Dee

My Lidl + keeps showing 'no internet connection' in store when I try to open vouchers. The staff don't know about any issues and tell me to contact customer services. I have just waited a month for a faulty Li Ion battery replacement, so I would not bother with customer services for this. The only way I could get it to work once, was to reset my password (with exactly the same password)! Then it reverted to 'no internet connection' again. Lidl do some very good items, and the store staff are great, very helpful, but head office customer service and replacements under guarantee are both poor.

Most vouchers are not worth having. Be careful with reduction items too, because the full price bar codes are not covered up, making it easy to scan the full price rather than the reduction.

Biggest positive. Most pricing is great value.

Cornucopia

Two suggestions:-

• Use the free Lidl wifi (which a lot of branches have).
• Select any vouchers in advance and ask the cashier to access your app using your phone number.

Blon_Dee

Thanks for the suggestions Cornucopia. My local Lidl has two free wi-fi connections. Both fail on coupon retrieval, so I can not select the coupons. The old reward App worked fine, but there appears to be several faults in the new App (which is their third App so far).

Nicht gut Lidl !

Rosa_Damascena

https://forums.moneysavingexpert.com/discussion/comment/82052634#Comment_82052634

I'm not sure this is the case. I had similar problems to you previously which was frustrating instore - but resolved with the Lidl free wifi.

I usually run a podcast as I walk to the store - the minute it cuts out is the minute I know the 5G has dropped, usually at the back of the store.

Cornucopia

https://forums.moneysavingexpert.com/discussion/comment/82052634#Comment_82052634

Okay and I suppose there could be some rare combination of factors regarding the app, your device and the available networks.

However, as is pretty much always the case with these things on social media - most other people are not experiencing the same problem.

I've had one stupid problem with the previous App version (and it was also stupid how long it took the Lidl staff to resolve it). I had a voucher for a product. The image was for the old packaging, but most of the stock had new packaging, and that's what I picked. I've had that scenario before and it's not been a problem, but this time it was (I eventually found out that they had two different product numbers).

Disappointingly, the self-service cashier didn't have the option to just say: that's clearly the same product, so I'll apply the discount manually. I ended up having to swap the item I'd bought and go and find some with the old packaging.

Rosa_Damascena

The problem I have with the Lidl app is that it has not thrown up a MOC for the past week. I ignored the last 2 and was hoping for a third shot for a lower outlay, but its a gamble that hsn't yet borne fruit.