Have you had a online shop from Sainsburys delivered today? If So check you bill now!!

Shortlands_Shopper

🚨 Sainsbury’s shoppers - CHECK YOUR RECEIPTS TODAY 🚨

I placed an online grocery order with Sainsbury's yesterday with an estimated total of £92.93.

After substitutions and one missing item, my bill should have been around the same but I was actually charged £102.59.

After going through everything line by line, I found:

• Over 10 items charged at higher prices than shown when ordering
• Nectar prices not honoured
• Substitutions increasing costs (fair enough - but that’s not the main issue)
• Multiple items charged at full price instead of discounted price

📞 I contacted Sainsbury’s and was told:

👉 This has affected multiple customers today
👉 They are aware of overcharging issues
👉 Refunds will be processed within 72 hours

❗ BUT:

• Customers have NOT been proactively informed
• No compensation per-say and they will be trying to give you on e-coupon voucher refund off next shopping UNLESS you contact them and ask for a refund by card!
• You may have been overcharged without realising

This applies to shopping delivered today, although I suspect that this is not the first time its happened and they haven't owned up to it.

⚠️ What you need to do RIGHT NOW:

✅ Check your final receipt (not your order estimate)
✅ Compare item prices to what you originally selected
✅ Look for missing Nectar discounts or price increases
✅ Contact Sainsbury’s if anything doesn’t match

✅Screen snip todays prices seen so you have evidence ready to see if it matches refund given.

💬 My view:

This is not a small error - this is a breakdown in pricing integrity.

If we’re shown a price at checkout (especially with Nectar), that’s the price we expect to pay.

Offering vouchers instead of refunds also isn’t good enough — customers should not have to spend more money to get their own money back.

📢 Please share this:

If you’ve shopped with Sainsbury’s today (18 March), check your bill and speak up.

The more people that flag it, the more likely this gets properly addressed.

#Sainsburys #Overcharged #NectarPrices #ConsumerRights #CheckYourReceipt

Shortlands_Shopper

UPDATE - Sainsbury’s overcharge situation (18 March orders)

Quick update for anyone following this or checking their own receipts.

Sainsbury’s have now emailed to confirm there was a “technical issue” and apologised for the pricing errors. However, the resolution so far has been far from satisfactory.

They’ve issued me a £6.95 e-voucher “to ensure I’m not out of pocket” … but:

• This is £2.60 short of what I’ve actually been overcharged
• It’s a voucher, not a refund to my card
• And I have no intention of shopping with them again, so it’s effectively useless

I called their customer service team again today (who, to be fair, sound completely overwhelmed — clearly a widespread issue), and:

• They’ve now raised a separate request for a proper refund back to my card
• Advised me not to use the voucher
• Said someone will contact me in the next few days regarding the missing £2.60

To add to the confusion - the £6.95 voucher hasn’t even appeared in my account anyway.

So at this point:

• Overcharge confirmed
• Partial/incorrect “resolution” issued
• Still waiting for the correct refund
• No clear or consistent communication

Key takeaway for others:

If you shopped with Sainsbury's on 18 March:

✅ Check your FINAL receipt (not your order estimate)
✅ Don’t assume the refund/voucher is correct
✅ Push for a refund to your original payment method
❌ Don’t accept vouchers if you don’t want them

My view:

Mistakes happen …. but:

• Customers should have been proactively informed
• Refunds should be automatic and accurate
• And offering vouchers instead of refunds is not acceptable

Needless to say, they’ve lost my business over this. We shop 2-3 times a week, so that’s now going elsewhere.

Would be interested to hear if others are seeing the same issues especially incorrect refund amounts.

Boohoo

https://forums.moneysavingexpert.com/discussion/6660280/have-you-had-a-online-shop-from-sainsburys-delivered-today-if-so-check-you-bill-now

Sainsbury's have for a long time only issued a voucher for price difference to spend online.

One way for them to make sure you can only spend it a Sainsbury's.

I use Tesco's and if there is I price difference they reduce your total amount but if they substitute something of a higher price you don't pay any extra.

born_again

Sainsburys has always been price charged is when item is picked on day, not when ordered. Same with Nectar prices. It is only if the price is valid at point of scanning, day order is delivered, not when ordering.

Emmia

https://forums.moneysavingexpert.com/discussion/comment/81928643#Comment_81928643

We use Ocado. After the delivery, they price match with Tesco and issue a voucher for the difference (if there is one... Sometimes they're cheaper) which I use on the next shop. We don't get a card refund.

OP I think you're being a bit OTT about this TBH.

pumpkin89

https://forums.moneysavingexpert.com/discussion/comment/81928926#Comment_81928926

To be fair, that's a completely different scenario. Ocado charges the correct price, and then issues a voucher on top if the total would have been less at Tesco. OP was charged the wrong price.

Shortlands_Shopper

https://forums.moneysavingexpert.com/discussion/comment/81928654#Comment_81928654

This was not a substitution situation 11 of my Nectar prices of which some were personal to my shopping but a majority store wide were overcharged and my prices are still online and valid where I was charged full price, every customer who had their shopping delivered 'could have' been affected if buying 'special offer' goods.

Shortlands_Shopper

https://forums.moneysavingexpert.com/discussion/comment/81928654#Comment_81928654

https://forums.moneysavingexpert.com/discussion/comment/81928926#Comment_81928926

I am afraid you didn't get the post at all, just like I just explained to someone else they advertised discounted prices but charged full price and had so many complaints this time they had to eventually communicate about it but then still didn;t calculate correctly. See Attached. As for being OTT, the purpose of the post was to alert people who shopped with Sainsbury's yesterday. I also can tell you I used to shop also with Ocado, and they once overcharged us £7.50 on something on a special and the staff were even baffled how, they actually apologised with the refund and £5 voucher code off next shop. So it pays to pay attention to the charges regardless who you shop with, this was not Sainsbury's first offence and customer service agent did not deny it, I just havent been bothered to complain over £1 here and there but this was almost 10 x that.

Screenshot 2026-03-19 105124.png

Shortlands_Shopper

I hear you but as I have shared it was not that sort of error.

Screenshot 2026-03-19 105124.png

Shortlands_Shopper

This will be my final comment on this thread as my intention was to just alert others. Having spent time this morning documenting all the errors across with overcharges on 10 items (all still valid discounted Nectar prices even today) I sent it to Sainsbury's CEO office. I have received a nice reply and gesture of £20 cash payment into my bank account as a way of apology which of course I accepted. It is sad you have to go so high in an organisations structure to get customer service, but it does exist if you know where to find it. 😀

WorthAsking

I had same issue ref a delivery on 18th, but didn't notice till next day. I used Sainsbury's web chat customer service, they said they are aware of it, it'd be sorted by close. It wasn't. As you said, I've not seen any official announcements or apologies on their or nectar websites. I'll be following up!!