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Failed GivEnergy AIO

mcn99
mcn99 Posts: 65 Forumite
Eighth Anniversary 10 Posts
in Green & ethical MoneySaving

Hi,

My battery failed after 10 months, my question is who has the liability ? the installer or the manufacturer ?

I have been trying to get support from GivEnergy since December, but their support is dreadful.

I'm now worried since GivEnergy look like they are going bust, and my installer is just ignoring my request to look at the system.

So I am wondering who should i make a small claim against ?

Comments

  • jaybeetoo
    jaybeetoo Posts: 1,514 Forumite
    Part of the Furniture 1,000 Posts Name Dropper

    Who did you buy the battery off? If it was the installer then you go after them. If you bought off GivEnergy then it’s them. Did you pay more than £100 of the bill (e.g. a deposit) with a credit card? If that’s the case then you can also go after the credit card company (Section 75).

  • born_again
    born_again Posts: 23,700 Forumite
    10,000 Posts Sixth Anniversary Name Dropper

    1st Instance is who did you pay?

    Have a look at EVM on U-Tube. He has just been made redundant by them (he was just a content creator) but did have some interesting comments to make.

    Life in the slow lane
  • mcn99
    mcn99 Posts: 65 Forumite
    Eighth Anniversary 10 Posts

    I only dealt with installer, unfortunately I didnt pay by credit card.

  • Screwdriva
    Screwdriva Posts: 1,737 Forumite
    Sixth Anniversary 1,000 Posts Name Dropper Photogenic
    edited 4 March at 11:18PM

    I would draft a letter before action and send it to the installer. They are liable for this.

    -  10 x 400w LG Bifacial + 6 x 550W SHARP BiFacial + 2 x 570W SHARP Bifacial + 5kW SolarEdge Inverter + SolarEdge Optimizers. SE London.

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    Feel free to DM me for help with any form of energy saving! Happy to help! 
  • QrizB
    QrizB Posts: 22,238 Forumite
    10,000 Posts Fifth Anniversary Photogenic Name Dropper

    If it was installed as part of an MCS certified system, you should also have an insurance-backed guarantee in case your installer goes under.

    N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Kirk Hill Co-op member.
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