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TRAINPAL APP
It appears to be impossible to change tickets in the app easily. There is no drop-down menu or simple way to select a new date.
This is when apps become too big to care, and digital services become progressively less user-friendly over time. .
See Enshittification: Why Everything Suddenly Got Worse and What To Do About It Kindle Edition by Cory Doctorow
Comments
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I'm sorry to say this but I think I'd chalk the loss from these tickets up to experience and NEVER use Trainpal ever again. Use an app from a Train Operating Company (like GWR) to book tickets and if you want a Railcard use the official Railcard app.
It's entirely possible the tickets aren't refundable/changeable anyway.
Trainpal is "cheap" for a reason as you've discovered.
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What @Emmia said, Trainpal takes its lead from its owner, Trip.com - big, cheap & not very good.
Had cause to interact with both - once each. Never again. Flash design, big on special offers and giveaways, really poor at the detail or any pretense of customer service.
Avoid.
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it was the same with Trainline ,I used to use them thinking they were cheaper and actually they rarely were, plus they charged a booking fee. The lightbulb moment came when I tried to make a date change, I’d actually booked for a sunday return when it should have been Saturday , and had to rebuy a whole new ticket. I spoke to their help line as it was within minutes of buying and they admitted that the train company would have allowed the change for a small admin fee, but Trainline did not .
I only now use the direct train site, no booking fees and prices often cheaper. Also on the actual train company app delay repay is automatic.
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Setting up a website to sell things is simple, employing knowledgable staff to understand the technicalitiea of the UK rail ticketing system not so. Just avoid third party sites based overseas. If you want to benefit split tickets try trainsplit.
UK based run by people who know about BR fares and excellent customer service.
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Thanks all good to know I'm not alone here.. take care all.
Flying Donkeys- Do no harm to others and you will benefit in more ways than one.0 -
For a simple booking, via top cashback, TrainPal is decent, I pick whoever pays more and had no problems using them for my last journey
Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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I use TP as gives 3 or 6% started using them when Amex stopped the 10% LNER
Let's Be Careful Out There0
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