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Over-charged French withholding tax on dividends?

TL;DR: My dividend paid in UKP has had 25% deducted by Computershare before payment. Shouldn't it be lower than this due to the tax treaty with France?

The longer version, with background. I have shares in a French company traded in Euros. The shares were obtained while working for a UK subsidiary of the French company, as a HMRC-approved Share Incentive Plan and the scheme holding was managed by a trustee.

On retiring, I had to move my holding out of the scheme and my shares were moved to a Computershare nominee account. I received a dividend payment from Computershare, and 25% tax has been deducted by Computershare and (presumably) remitted to the French tax authority.

By my reading of the summary of the double taxation treaty, I thought the maximum rate should be 15%, or possibly even 0%. See: https://www.gov.uk/hmrc-internal-manuals/double-taxation-relief/dt7264

Thus I believe I should be able to get some or even all of the tax back from the French authority.

As a historical note, years ago when there was a different trustee, dividends were paid net of Withholding Tax at 30%, but I was provided with forms to reclaim some of this tax. Later the Custodian reached an agreement with the French authority that the tax would be levied at 15% and no refund was payable. Later, when the Trustee changed, they stated that they had not received sufficient assurances from the Custodian to continue applying the lower rate, so it went back up to 30% and there was no mechanism to reclaim anything.

Now that my shares are no longer held by the Custodian of the scheme, but are simply held by Computershare as nominee, should Computershare be able to apply the lower rate, or if not is there any way I can reclaim this?

Am I getting this right, or am I sadly wrong?

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