Moonpig & Red Letter Days

Guss

Okay so I was gifted a £150 voucher for a one night stay with dinner for two for my birthday. I followed the link on the voucher to the Red Letter Days website and entered my voucher no. & PIN plus email and managed to get onto the RLD site, so far so good.

So now I had a choice either continue with the above or chose a different experience. So initially I chose the default experience. The available selection of hotels wasn't great but regardless when I clicked on what was being offered for each hotel I was presented with a blank loading page... which never loaded and I tried several hotels so in the end gave up. Choosing a different browser didn't help. Eventually this problem was sorted and I now seem to be able to get access and no longer see the screen below.



So on to option two and selecting a difference experience and you are presented with meals for two, spa treatments, go-karting, safari, Hawkstone brewery etc and lots of other experiences. Here at least when clicking on the experiences I could get into them and go as far as putting them in my basket. But the problem was no information was being given as to how much of my £150 would be used up by the selected experience. So for example picking a meal for two can't possibly cost £150. So I thought lets them since I couldn't find an answer in the Support/FAQ pages. 



I was assured this would be sorted out and I would be able to see how much the experience was costing and what the balance was. A week later nothing has changed! 

Does anyone else have experience of the Red Letter Days site?

flaneurs_lobster

So someone has given you a gift voucher for £150.

In order to spend the voucher you have to go online and then choose which gift voucher you want to purchase using the original gift voucher. That's not working properly.

No doubt when you want to spend the second gift voucher you will have to go online or present it at point of sale, in order to convert it back to a cash value. Let's hope that bit works.

Be honest, would you have been offended if the gifter had just given you £150 cash?

Woodstok2000

https://forums.moneysavingexpert.com/discussion/comment/81865417#Comment_81865417

It's not quite that complicated, although cash would still be preferable. As I understand it:

OP has been given a voucher for a specific experience. They can go online and book that experience using the voucher.

The voucher can also be used for Its cash value against other experiences on the site (same process).

The problem is, when booking an alternate experience, no prices are shown so you can't tell if you'll be getting a partial credit back or have to pay an extra fee....

@Guss As a workaround, can you view the site logged out in another browser to get the prices?

Guss

@flaneurs_lobster No not at all would have preferred the cash.

@Woodstok2000 No you have to log into Red Letter Days using credentials supplied by the gift voucher. I will tackle them over the weekend once again and update. It shouldn't be this difficult

Thanks for the replies.

Woodstok2000

I just had a look and all the experiences had prices listed...

Guss

How strange I don't see this when logged in. I will try again tomorrow and will search for the above experiences and see what comes up for me. When I checked yesterday I wasn't getting this!

Woodstok2000

I wasn't logged in, not sure if that matters...