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Council Tax Backdated Refund

Hi,

I recently challenged my Mum's council tax band and won. She's been sent £2100 and been told that they can only backdate it to 2020.

Does anyone know if this is correct? I'm sure Martin said that you can claim as far back as 1993?

If so, would I just write back saying that you can go back this far? Or is there any legislation I can quote on my reply?

Thank you

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