How to get my tax rebate?

annkirk0975 · 26 January at 5:30PM

This might not be the right title for this but could not find another more suited to what I am asking.

I have been told I have a tax rebate in a letter from the HMRC which I know is genuine but have been unable to get the site to 'recognised' me on their site despite whatever I did many times over.

I also rang on a few occasions knowing that I would not get through straight away but spent ages on hold as number xxx until I gave up.

My question is, if I do not collect this via their site/over the phone, will they eventually just put it into my wage/pension or will it sit there until I access it?

Thanks

eskbanker · 26 January at 5:42PM

annkirk0975 said:

...have been unable to get the site to 'recognised' me on their site despite whatever I did many times over.

What does this actually mean - do you have an issue with logging onto your personal tax account via Government Gateway or the like? What happens when you try, i.e. any error messages, etc?

DRS1 · 26 January at 6:22PM

Phoning them is a long winded exercise but the usual recommendation is to do it early in the morning (8 am) when they open and hopefully you will get through quicker.

Just to say I called earlier this month and they had a message saying don't call us until after 31 January because we are going to be busy until then.

Albermarle · 27 January at 11:23AM

https://forums.moneysavingexpert.com/discussion/comment/81855149#Comment_81855149

As above, if you call at 08.00, you normally get through in about 15 mins, give or take a few minutes.

annkirk0975 · 28 January at 5:47PM

Eskbanker it said exactly that on the site once I put all the information it asked for exactly that; NI number, passport number etc.
It said that they did not recognise the information I had entered and shut me out of their site. It advised I phoned which I did but could not get through & I tried over a period of 3 days.

annkirk0975 · 28 January at 5:48PM

Albermarle & DRS1 I will have another go then first thing one morning as I guess they won't just send it me or add it to any pay or pension.

sheramber · 28 January at 7:56PM

https://forums.moneysavingexpert.com/discussion/comment/81858642#Comment_81858642

Are you trying to claim through the Government Gateway or online through

https://www.gov.uk/tax-overpayments-and-underpayments/if-youre-due-a-refund

How to get my tax rebate?

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