Irresponsible lending complaints advice

Debtmess2010

Hi,
I'm just looking for a little advice regarding my complaint responses. Virgin CC have refused the complaint so I've sent to the FOS. Barclaycard have replied to say yes they agree I shouldn't have had the last increase from 6k to 7k so have dropped the limit back to 6k and ive just received response from Castle community bank saying that they didnt need to see bank or wage statements to give me the 18k loan and if I didn't consolidate my debt as was intended then I'm a dishonest person! Anyway are they correct that they shouldn't have asked for wage slips or bank statements? My CC debt was up to the hilt at this point as per my credit file, is it worth sending both Barclaycard and Castle community to FOS still? 

Thanks for any advice, it's really appreciated x

Jumblebumble

Debtmess2010 said:

Hi,
I'm just looking for a little advice regarding my complaint responses. Virgin CC have refused the complaint so I've sent to the FOS. Barclaycard have replied to say yes they agree I shouldn't have had the last increase from 6k to 7k so have dropped the limit back to 6k and ive just received response from Castle community bank saying that they didnt need to see bank or wage statements to give me the 18k loan and if I didn't consolidate my debt as was intended then I'm a dishonest person! Anyway are they correct that they shouldn't have asked for wage slips or bank statements? My CC debt was up to the hilt at this point as per my credit file, is it worth sending both Barclaycard and Castle community to FOS still? 

Thanks for any advice, it's really appreciated x

It seems incredible that Castle lost £4.6 million last year
I wonder where it went
There is no downside to you to go to FOS

ManyWays

Barclaycard have replied to say yes they agree I shouldn't have had the last increase from 6k to 7k so have dropped the limit back to 6k
Do you think 6k was affordable?

if I didn't consolidate my debt as was intended then I'm a dishonest person!
how charming

Anyway are they correct that they shouldn't have asked for wage slips or bank statements?
for a loan that size they should have attempted to verify your income and expenses. 

Debtmess2010

Thank you for your replies @Jumblebumble and @ManyWays

 * 6k was/is  totally unaffordable when I was/am earning net £1500 pm

 * I thought exactly the same, such a charming response from a large company! 

* They in basic terms  said as I was managing debt ( no missed payments etc) that, that was sufficient..

I'll send both to FOS as you guys say there's no harm and they can only say no.
Thanks again for taking the time to reply x

ManyWays

Do send in your bank statements to FOS with the case, 3 months before and 3 months after the loan started

Debtmess2010

@ManyWays
Yes will do, thank you 

Rob5342

Barclaycard - the FOS are more likely to find in your favour after a string of increases as the lender will know more about how you manage you account by that point. Have they given you any interest refund or just reduced the limit?

Castle - definitely send that one, if they are trying to intimidate you into not taking it further then that suggests to me that they know they are likely to lose.

RAS

Credit unions aren't always covered by the same rules that apply to standard banks.

So they can be more aggressive about debt collection, including securing debts with CCJ and making CIFAS reports.

You need to check out the situation with your specific creditor before challenging them. 

ManyWays

Winning an affordability complaint at FOS should be a protection against a CIFAS report. As this Castle loan is such a very large proportion of her debts, I am not sure what other option she has? 

Debtmess2010

Hi 
Thanks for the replies..
Just a quick note re my situation I have £330 surplus after priority monthly payments so came to arrangement with Castle to pay them £200pm if they push for a CCJ im assuming they would get less ?as I'd need to allocate to my other CC debt?

Debtmess2010

Do I need to be worried about CIFAS report I've just done a quick Google!!!