Amazon Prime Subscriptions

SylviaMC

I just discovered I have a ghost Amazon Prime account which has been inactive since 2018 but I have been paying for it, alongside my current subscription. Amazon says I authorised the payments so it was my ressponsibility to cancel with my bank when the new subscription started. This was clearly an error - I only need one subcription, and I have only been using one account.  Amazon's policy is only to refund 12 months, regardless of the circumtances . This doen't seem fair.

MyRealNameToo

SylviaMC said:

I just discovered I have a ghost Amazon Prime account which has been inactive since 2018 but I have been paying for it, alongside my current subscription. Amazon says I authorised the payments so it was my ressponsibility to cancel with my bank when the new subscription started. This was clearly an error - I only need one subcription, and I have only been using one account.  Amazon's policy is only to refund 12 months, regardless of the circumtances . This doen't seem fair.

Presumably a post to remind people to check their bank accounts more than once every 7 years? 

You are free to hold as many subscriptions as you want. It's not for amazon to question why you want more than one subscription. At present there is no requirement, other than for certain regulated industries, for firms to remind you that you have a rolling contract at any time. 

MeteredOut

I'd say their goodwill gesture is fair.

born_again

SylviaMC said:

I just discovered I have a ghost Amazon Prime account which has been inactive since 2018 but I have been paying for it, alongside my current subscription. Amazon says I authorised the payments so it was my ressponsibility to cancel with my bank when the new subscription started. This was clearly an error - I only need one subcription, and I have only been using one account.  Amazon's policy is only to refund 12 months, regardless of the circumtances . This doen't seem fair.

FOS rules that any fraud/disputes only get 13 months back.
So Amazon refunding 12 months off their own bat is very good.
Amazon do remind you when due for renewall

As you requested, this is a reminder that your Prime membership will be renewing soon.

On 31 March 2024, your account will be charged £95.00 for another year of Prime.You'll keep enjoying your Prime benefits including unlimited fast delivery, thousands of movies and TV shows with Prime Video, and more.

If you do not wish to continue with a paid membership, please visit the Manage Your Prime Membership page. You will lose access to your Prime benefits and your card will not be charged.

Thanks for being a member of Amazon Prime.

Sadly you had at least 6 years to notice the error.🤷‍♀️