Top sante new comp website dont work correct

PIX691

i have tried and tried to reset my password,but i don't get a email to reset it.i have tried to contact them but that don't work either.really annoying.

Swann11

I'm having the same issue - for some reason google didnt save my password for the new account and now I can't reset the password. The two other new sites that just launched are working fine though (Amateur Gardening and photography)

marcia_

 Yesterday I had to reset my password on all MD competition sites although I knew it was right. 

PIX691

yes i have this trouble all the time,its so frustrating

marcia_

i keep getting the password incorrect on all websites.
I click to change my password but look up the webpage and you might see you are actually logged in, happens to me every day.

HoneyBooBoo_2

I’ve had the same trouble with the topsante conps. Didn’t get the password reset link sent either so sent message through the contact us form and got a reply saying that it would be looked into ‘shortly’. That was on the 20/2 and still not had anything else from them, very frustrating.

If anyone has any further advice/suggestions on what to do please let me know. TIA

marcia_

https://forums.moneysavingexpert.com/discussion/comment/81912827#Comment_81912827

have you tried what I am getting? After clicking the rest button I look up the page and it says log out and my name so I am actually logged in and the "wrong password" message is obviously an error.
I have not bothered to contact them about this because it hasn't been a major issue.

Swann11

I unfortunately haven't been able to login since the launch of this site. Ive contacted them 3 times and each time they've told me they will put in another support ticket and someone will be in touch - ive never heard anything back 😂. I tried contacting giveaway treasures, same issue. I'm not sure anyone actually works in the support department and my messages are just being sent into the void...😂

Swann11

Update - 2 months after I sent them the first help request, they responded today! Account has been unlocked and I can finally login 😂 I hope everyone else having the same issue on here has also had responses!

HoneyBooBoo_2

https://forums.moneysavingexpert.com/discussion/comment/81922132#Comment_81922132

Yes, I got a response too, finally, and have now been able to log in and enter the competitions.

Swann11

https://forums.moneysavingexpert.com/discussion/comment/81923375#Comment_81923375

I ended up contacting The Competition Platform (I believe they run all the magazine comps) only a couple days before I finally got a response, don't know for sure but it might have been what got them to finally fix the site - worth knowing if any magazine comp issues in future.