Opinium Research no longer responding

tallyhoh

I have been a member for several years. I have stopped receiving surveys and cannot log into the new panellist area. I have sent several emails over the last few months with no response whatsoever. I am seriously annoyed as I was nearly up to claiming a reward.

Anyone else had a problem? thank you

nanto3girls

After reading your post, i tried to log into my account. The following is the mesage i got.

Welcome to the Opinium Member Area

Please click below to login to your account



Opinium is now using passwordless login.
You will now receive a secure code to login through your email.

I'm waiting for the code.

elsien

I get the page which gives me the option to use the old or the new logins.
https://www.opiniumresearch.co.uk/home-2.aspx?qt_home_token=375
The old page with the password still works for me. 

libra10

I agree with @elsien and always log in using the 'old member' log in option.  Though when claiming rewards, you need to choose the 'new member' option.

tallyhoh

nanto3girls said:

After reading your post, i tried to log into my account. The following is the mesage i got.

Welcome to the Opinium Member Area

Please click below to login to your account



Opinium is now using passwordless login.
You will now receive a secure code to login through your email.

I'm waiting for the code.

Thank you, I've been waiting for the code for weeks if not months. Is anyone getting any surveys now? I haven't had any for months.

elsien

I’m getting a few a week so if you are not getting any, it sounds like they don’t consider you to be a member of The panel anymore?

dave2319

Tallyhoh, are you able to login via the old link, where you can enter your email address and password?

If not and you don't receive anything through 'Forgotten password' if needed, what about writing to them and requesting a change of email address? And ask them to reply to your new one.

I stopped receiving surveys from them for a time but they worked fine again when I changed my email address.

tallyhoh

dave2319 said:

Tallyhoh, are you able to login via the old link, where you can enter your email address and password?

If not and you don't receive anything through 'Forgotten password' if needed, what about writing to them and requesting a change of email address? And ask them to reply to your new one.

I stopped receiving surveys from them for a time but they worked fine again when I changed my email address.

thank you, I'll give it a go although they haven't responded to any other messages yet