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Problems with the app Itsme

I wrote a while back as I had problems installing Itsme to access my files on mypension.be.

I have managed to install it but am encountering issues logging in.

Two choices.
1. Logging into mypension by scanning a bar code. Itsme should open at the same time  but it doesn't.

2. Using my phone number. Then it asks me to prove who I am by opening the the Itsme app and clicking on an icon I cannot see.

It is driving me mad, sorry..

Comments

  • Yes I remember, you were having trouble with NFC on your phone reading the chip in your passport.

    A few people offered their advice.

    You didn't bother to report back as to whether the advice helped.

    Good luck.
  • I didn't report back because I have been quite ill and looking after my disabled husband. 
    I am sorry I could not contribute.

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