Non payment of wages

adr0ck

Hi, just after some general advice.

My daughter has been working at Marks and Spencer's for just under 2 months.

She has been working 3 shifts a week for average of 8 hours a shift.

She still hasn't been paid.

She has been trying to sort this out for just under a month.

HR at Marks say it's an onboarding issue and the store she works at are saying it's a HR issue.

What's the best and quickest way to get this sorted so that she can get paid?

Thanks

marcia_

adr0ck said:

Hi, just after some general advice.

My daughter has been working at Marks and Spencer's for just under 2 months.

She has been working 3 shifts a week for average of 8 hours a shift.

She still hasn't been paid.

She has been trying to sort this out for just under a month.

HR at Marks say it's an onboarding issue and the store she works at are saying it's a HR issue.

What's the best and quickest way to get this sorted so that she can get paid?

Thanks

 Has she spoken with payroll? If not she should and indicate she will make a grievance if its not paid asap. She must follow up making the grievance if not paid. 

born_again

Raise it with store manager to get it sorted.

RAS

I'd suggest she starts by asking HR on what date precisely she will be paid.

There are some companies whose reporting date for salaries is very early in the month and if you miss it the first salary is paid the next month, leaving a long gap. 

It's also possible that someone local either didn't report her hours at the correct time, or perhaps made up the report earlier than usual to meet deadlines/cover for their own absence?

With Christmas coming as well it wouldn't be unreasonable for her to ask for an advance.

Marcon

adr0ck said:

Hi, just after some general advice.

My daughter has been working at Marks and Spencer's for just under 2 months.

She has been working 3 shifts a week for average of 8 hours a shift.

She still hasn't been paid.

She has been trying to sort this out for just under a month.

HR at Marks say it's an onboarding issue and the store she works at are saying it's a HR issue.

What's the best and quickest way to get this sorted so that she can get paid?

Thanks

M&S outsources its payroll function, so no point trying to raise what is an HR issue with them.

Talk to HR - and be persistent, rather than letting herself be fobbed off. 

adr0ck

RAS said:

I'd suggest she starts by asking HR on what date precisely she will be paid.

There are some companies whose reporting date for salaries is very early in the month and if you miss it the first salary is paid the next month, leaving a long gap. 

It's also possible that someone local either didn't report her hours at the correct time, or perhaps made up the report earlier than usual to meet deadlines/cover for their own absence?

With Christmas coming as well it wouldn't be unreasonable for her to ask for an advance.

Thanks

From what I understand I think she missed the date for reporting to be paid at the beginning of November so she was told that she would be paid at the beginning of December.

She wasn't so she has been chasing.

As advised the store (I'm not sure what level manager) has been attempting to sort it out but they keep getting pushed back by HR (something to do with onboarding - she has had to take her passport in twice now). 

She just seems to be stuck in the middle between the store and HR.

My guess is it's something to do with the fact that she worked at M&S at home (North Wales) and this M&S job is where she is studying at university - so the system has messed up somewhere because of this.

TELLIT01

Sounds like a SNAFU by HR not passing on information to the company operating the payroll system.

Savvy_Sue

And I'd strongly advise joining a union - while they won't give a lot of help at this stage, it can be very valuable to say "I shall have to take advice from my union".

EnPointe

adr0ck said:

RAS said:

I'd suggest she starts by asking HR on what date precisely she will be paid.

There are some companies whose reporting date for salaries is very early in the month and if you miss it the first salary is paid the next month, leaving a long gap. 

It's also possible that someone local either didn't report her hours at the correct time, or perhaps made up the report earlier than usual to meet deadlines/cover for their own absence?

With Christmas coming as well it wouldn't be unreasonable for her to ask for an advance.

Thanks

From what I understand I think she missed the date for reporting to be paid at the beginning of November so she was told that she would be paid at the beginning of December.

She wasn't so she has been chasing.

As advised the store (I'm not sure what level manager) has been attempting to sort it out but they keep getting pushed back by HR (something to do with onboarding - she has had to take her passport in twice now). 

She just seems to be stuck in the middle between the store and HR.

My guess is it's something to do with the fact that she worked at M&S at home (North Wales) and this M&S job is where she is studying at university - so the system has messed up somewhere because of this.

quite probably , i;ve never worked fdirectly for M+s so i don;t know exactly how their systems work 

in McDonalds there is a centralised  time and attedance system  which is used by both McOpCo stores and  franchise stores 

consequently some people exist  several times on the  system as they work at different stores  with different Franchises / McOpCO regions  in term time and in the holidays 

i do wonder if  the M+S scenario is  down to trying to create  2 different  people  with  the same details or  having two different 'homes' in the system on one account 

LightFlare

adr0ck said:

RAS said:

I'd suggest she starts by asking HR on what date precisely she will be paid.

There are some companies whose reporting date for salaries is very early in the month and if you miss it the first salary is paid the next month, leaving a long gap. 

It's also possible that someone local either didn't report her hours at the correct time, or perhaps made up the report earlier than usual to meet deadlines/cover for their own absence?

With Christmas coming as well it wouldn't be unreasonable for her to ask for an advance.

Thanks

From what I understand I think she missed the date for reporting to be paid at the beginning of November so she was told that she would be paid at the beginning of December.

She wasn't so she has been chasing.

As advised the store (I'm not sure what level manager) has been attempting to sort it out but they keep getting pushed back by HR (something to do with onboarding - she has had to take her passport in twice now). 

She just seems to be stuck in the middle between the store and HR.

My guess is it's something to do with the fact that she worked at M&S at home (North Wales) and this M&S job is where she is studying at university - so the system has messed up somewhere because of this.

There may be some misunderstanding there.

She probably missed the payroll cutoff in Nov and was told she would hit it in Dec to be paid end of Dec not that she would be paid at the start of the month.

Can she ask a colleague (or 3) as to when in the mo th they get paid and work from there

EnPointe

LightFlare said:

adr0ck said:

RAS said:

I'd suggest she starts by asking HR on what date precisely she will be paid.

There are some companies whose reporting date for salaries is very early in the month and if you miss it the first salary is paid the next month, leaving a long gap. 

It's also possible that someone local either didn't report her hours at the correct time, or perhaps made up the report earlier than usual to meet deadlines/cover for their own absence?

With Christmas coming as well it wouldn't be unreasonable for her to ask for an advance.

Thanks

From what I understand I think she missed the date for reporting to be paid at the beginning of November so she was told that she would be paid at the beginning of December.

She wasn't so she has been chasing.

As advised the store (I'm not sure what level manager) has been attempting to sort it out but they keep getting pushed back by HR (something to do with onboarding - she has had to take her passport in twice now). 

She just seems to be stuck in the middle between the store and HR.

My guess is it's something to do with the fact that she worked at M&S at home (North Wales) and this M&S job is where she is studying at university - so the system has messed up somewhere because of this.

There may be some misunderstanding there.

She probably missed the payroll cutoff in Nov and was told she would hit it in Dec to be paid end of Dec not that she would be paid at the start of the month.

Can she ask a colleague (or 3) as to when in the mo th they get paid and work from there

payroll dates and cuts  should be explictily communicated and  are often available on internal  information systems even if  apparnetly straightforward