Hive not connecting

Thomas_Holding

So I have checked our internet connection and I just get this message


This is my hive receiver - when I looked on line I found it needs new batteries but mine is connected on line.



Any ideas? Thanks in advance.

WIAWSNB

That's a Hive Mini - cute. The unit runs on batteries, but there's no suggestion that's the issue here - the App would soon tell you if it was. As would the Mini"s display.
The receiver with the red and green lights is the receiver, and is, indeed, mains powered, so no battery issue there either.
What to do? Without me looking it up, first try turning off both. Ie, cut the power to the receiver, which will likely mean turning off the whole 'boiler' supply switch for 10 seconds.
For the Mini, just remove a battery for 20 seconds.
Then redo and see if they reconnect.
If they don't, you should be able to override the Hive by pressing the button on the receiver - on and off as required.
When it's bedtime, press and turn it off.
If not resolved, use Hive 'chat' or phonecall on Monday - I have found them superb.

Thomas_Holding

Thanks I told my wife that - and she said, "I did all that."  Fortunately it's not too cold.

moneysaver1978

I have Hive (although not the mini) - are you talking about internet (as in access via phone app) or the connection between the controller (by the boiler) and the thermostat (hive mini)?

I ask because "Receiving..." means there's a connection issue between the controller and the hive mini. Are you too far away from the controller? Try setting it up near the boiler.