Judgment in default (again)

IronWolf

I'm in disbelief at the moment for how appalling our legal system is. My wife had a PCN which she disputed and eventually got court papers. I helped her submit her defence which we received acknowledgement of on 15 April. DQ was received and submitted in June.

Have had absolutely nothing else in relation to this until now. We received a Judgment for Claimant (in default) and have to pay £305. I have no idea why. Probably they sent a letter that never arrived and we missed a deadline.

This country's legal system is a joke. I had a default judgment against me earlier in the year for a court case I had no idea was even happening. I never received a notification that a claim was made against me.

My advice to anyone is just pay a PCN as soon as you get it. There's a high chance the legal system will screw you over by not sending you a letter and you'll end up paying hundreds like me.

IronWolf

Checking MCOL online, this is the case summary

A claim was issued against you on 11/03/2025

Your acknowledgment of service was submitted on 22/03/2025

Your acknowledgment of service was received on 24/03/2025

Your defence was received on 15/04/2025

Case Stay Lifted on 28/05/2025

DQ sent to you on 28/05/2025

DQ filed by claimant on 28/05/2025

General sanctions order was made on 06/08/2025

Defence was struck out on 19/11/2025

Your defence was rejected on 19/11/2025

Case Stayed on 19/11/2025 at 19:38:08

Case Stay Lifted on 03/12/2025

A judgment was issued against you on 03/12/2025

I have no idea what this means, why the defence was rejected, and why we never got any say in this process. Does this mean the DQ from us was never received?

Car1980

Sounds like they never received your Directions Questionnaire, which is all too common.

Although I couldn't say whether your defence was struck out because of no DQ or something else, but seems likely because there is only one Order.

Did you email the DQ and do you have proof of this?

IronWolf

Car1980 said:

Sounds like they never received your Directions Questionnaire, which is all too common.

Although I couldn't say whether your defence was struck out because of no DQ or something else, but seems likely because there is only one Order.

Did you email the DQ and do you have proof of this?

Yes my wife emailed it and has the sent email and automated reply. I'll try calling them to find out what happened but have no faith they will resolve it even if it's them that have screwed up.

Car1980

You need to send an email headed URGENT UNPROCESSED DOCUMENTS - N180 - CCJ AWARDED IN DEFAULT - CLAIM NUMBER XXXXXX and include a short explanation and include a copy of the automated reply.

Who is the claimant?

Simultaneously you can file a complaint

|https://www.gov.uk/government/organisations/hm-courts-and-tribunals-service/about/complaints-procedure

Gr1pr

As above,  the CNBC screwed up,  which we have seen a few dozen times this year , so they should fix it free of charge for the defendant,  so send it with the complaint email,  plus the auto response proof and the date it was received,  meaning that they set the CCJ aside for free,  they log the N180 DQ document and the case then continues as normal 

Your wife should have been checking her claim history weekly until the N180 was logged,  same as checking a bank account to see if a cheque has been logged and the funds made available 

IronWolf

So I called them an looked into it. They are saying they didn't receive the DQ. I can see the email sent to the correct email address in my wife's sent emails, but actually there is no automated response it was received. She didn't know she should expect one so never followed up on it.

I have no idea why this email didn't actually make it to the CNBC. I will try sending a copy of the email to them and that it was sent, but I'm not hopeful they'll accept it because it looks like it never made it over to them.

IronWolf

Car1980 said:

You need to send an email headed URGENT UNPROCESSED DOCUMENTS - N180 - CCJ AWARDED IN DEFAULT - CLAIM NUMBER XXXXXX and include a short explanation and include a copy of the automated reply.

Who is the claimant?

Simultaneously you can file a complaint

|https://www.gov.uk/government/organisations/hm-courts-and-tribunals-service/about/complaints-procedure

Do I sent this to DQ.CNBC or is there another email?

Claimant is Met Parking Services via DCBL

On-the-coast

Any chance the automated response was deleted by your other half?  Maybe check your deleted mail folder. (I delete a lot of those sort of emails - though prob not ones from courts)

IronWolf

On-the-coast said:

Any chance the automated response was deleted by your other half?  Maybe check your deleted mail folder. (I delete a lot of those sort of emails - though prob not ones from courts)

Good idea but there's nothing in the trash. It might have been deleted in August then permanently gone now.

Gr1pr

Use the claimresponses email address seen in the defence template thread,  first post 

Mention that you cannot find the auto response email after all time and not received further paperwork,  but do add the date it was sent 

The N180 should have been a completed pdf document,  not scans or pictures 

She should have been checking her MCOL claim history,  regardless of not knowing anything about auto response emails and sorting this out in June and July,  not December