Never using EVRI again!

travelodger

Sold an item for £5 plus £3 postage. Not received. Evri photo "proof" was of the parcel being left on a doorstep of a very different (closed) front door (I can see the correct front door on StreetView).

Spent ages going through the complaints and claims procedure, uploading every tiny little thing Evri demanded, and explaining at length that the photo is of the wrong house. 

After "much consideration" they have refused the claim and closed the case - no appeal allowed - because "the photo proves the item was delivered"!

It's RM for me from now on.

Xenon

Evri are a disgrace - i and many others try to avoid them...

El_Torro

The only reason I shop from places that use Evri is because they deliver to my local shop (about 200 meters from my house) and I collect it from there. Not that this means that I get the parcel 100% of the time, sometimes Evri lose it before it's even been delivered. At least I get my money back when that happens though.

Momogeew

Xenon said:

Evri are a disgrace - i and many others try to avoid them...

It's the driver that will be the disgrace, they are self employed people and Evri's service is totally reliant on that person.
Some drivers are better than others, the ones providing you with a poor service reflect badly on the rest of them.

Momogeew

travelodger said:

Sold an item for £5 plus £3 postage. Not received. Evri photo "proof" was of the parcel being left on a doorstep of a very different (closed) front door (I can see the correct front door on StreetView).

Spent ages going through the complaints and claims procedure, uploading every tiny little thing Evri demanded, and explaining at length that the photo is of the wrong house. 

After "much consideration" they have refused the claim and closed the case - no appeal allowed - because "the photo proves the item was delivered"!

It's RM for me from now on.

The specific driver that covers your area is a self employed person and not employed by Evri.
 Evri rely on that person to do their job well and when one driver is less than professional it reflects badly on all the rest.

Xenon

Momogeew said:

Xenon said:

Evri are a disgrace - i and many others try to avoid them...

It's the driver that will be the disgrace, they are self employed people and Evri's service is totally reliant on that person.
Some drivers are better than others, the ones providing you with a poor service reflect badly on the rest of them.

Maybe so - but the culture of Evri is equally to blame not just the driver.

fwor

I stopped using Evri when they were still called Hermes. Nothing I have seen since has persuaded me to start using them again. 

Is there an appeals process that you can use, via Citizens Advice? I see that the functions of Postwatch (and then Consumer Focus, and then Consumer Futures) were transferred to them. 

Presumably "a previous UK government" did not think it important that consumers have some form of protection against postal delivery companies that don't behave properly?