"Mastercard chargeback doesn't cover incorrect fees"

epm-84

I withdrew from an ATM abroad using a Chase Mastercard. The ATM informed me there was a fee of 11%. I proceeded with the transaction and selected the local currency option.

On checking the receipt either the fee was calculated incorrectly or additional unadvertised fees were added, as I was charged fees totalling around 34% of the transaction fee.

I asked Chase about a chargeback for the fees and their response was as the ATM gave you the cash you requested, you can't dispute the fee charged through Mastercard. Is this correct?

Ayr_Rage

Post all the transaction details along with the name of the ATM provider and you might get more information from others who've used the same.

epm-84

Ayr_Rage said:

Post all the transaction details along with the name of the ATM provider and you might get more information from others who've used the same.

The question was are Chase correct that Mastercard chargebacks can't do anything about incorrect fees?

Then if that is the case does it only cover ATM transactions, or would it extend to an unadvertised booking fee being applied to a ticket purchase?

It shouldn't matter what the additional fees are, I was charged them without being informed of them. The fee on the screen said 11%, so that's what it should have been.

Ayr_Rage

epm-84 said:

Ayr_Rage said:

Post all the transaction details along with the name of the ATM provider and you might get more information from others who've used the same.

The question was are Chase correct that Mastercard chargebacks can't do anything about incorrect fees?

Look at the Mastercard Ts and Cs

Then if that is the case does it only cover ATM transactions, or would it extend to an unadvertised booking fee being applied to a ticket purchase?

It shouldn't matter what the additional fees are, I was charged them without being informed of them. The fee on the screen said 11%, so that's what it should have been.

It may have been 11% subject to a minimum charge which on a small transaction means a much larger percentage.

If you aren't prepared to tell the whole story then you'll just get speculative comments.

TadleyBaggie

Whether it is 11% or 34%, it is an outrageous fee. When abroad I will only use an ATM that charges a small  fixed fee and then take a large amount. in local currency using my Chase or Starling card and there is no additional fee.

MyRealNameToo

As far as I know Mastercard only has 1 chargeback code for ATMs which is intended to cover the two scenarios of when the amount dispensed is wrong or where the transaction is applied more than once.

Chargeback is a crude tool and only covers certain scenarios. You have to remember it applies everywhere where Mastercard is accepted despite whatever local variations on rights and norms are. So to us where we have exceptionally high levels of customer protection it may be seen as weak but in other places which much less consumer rights it may go well beyond what they are legally entitled. to. 

A common one on here discussed is something that breaks quickly after purchase... chargeback only covers faulty at point of purchase not something that working day one and dead day 2

mta999

One could argue the amount dispensed is wrong because of the additional 23% fees

born_again

Many ATM providers O/S have their own fee's. Just like some in the UK have a separate fee for taking cash.

No dispute rites as it was clearly displayed at the time.

p00hsticks

mta999 said:

One could argue the amount dispensed is wrong because of the additional 23% fees

Only if the OP got less than the amount of cash he asked for as the fees were deducted from it.

It's more likely that he asked for X amount of local currency, the ATM dispensed X amount of local currency, but the amount deducted from the bank account was X (converted to sterling) + 23%

epm-84

TadleyBaggie said:

Whether it is 11% or 34%, it is an outrageous fee. When abroad I will only use an ATM that charges a small  fixed fee and then take a large amount. in local currency using my Chase or Starling card and there is no additional fee.

Yeah I didn't agree with the fee but didn't really have another option. The remote retailer I was buying from had a card machine but it wasn't working and they wouldn't accept cash payment in a foreign currency.

MyRealNameToo

mta999 said:

One could argue the amount dispensed is wrong because of the additional 23% fees

Isnt how overseas ATMs work, they give you what you ask for and you get stung with what they take from your bank account. It's not that you ask for $50 and get paid $30 with the right amount from your account instead you get the $50 but what they take from your account is much more than you expected.