Letter received from Lowell (PayPal) – help and advice needed please

ja0527399

Hi all,

First-time poster here. A quick background on my situation: a few years ago, being young and financially illiterate, I unfortunately got myself into default with PayPal. I started to repay this debt over the past few years and have now reached the point where I only have around £662.64 left to pay off. I was scheduled to repay the final outstanding balance in March 2026.

PayPal has a system where they schedule repayments every six months, asking the usual questions—whether I’m in a good financial position and if the repayment is still affordable. After answering yes, they confirm the repayment schedule for the next six months. I have an email chain with the PayPal Credit Team discussing this.

My last conversation with the PayPal Credit Team via email was on 8 September 2025, where the scheduled payment was confirmed. In the same email chain, I asked about the remaining balance, and on 9 September 2025, they responded stating I had £962.64 left to pay. Payments normally come out on the 1st of every month.

However, yesterday, Wednesday 26 November 2025, I received a letter from Lowell stating that they bought my debt from PayPal on 30/10/2025, and that the outstanding balance is now £1,009.97 and the usual information on how to pay... The letter, dated 20/11/2025, read:

“We just wanted to let you know that on 30/10/2025 we bought your Pay in 3 Loan account(s) from PayPal UK Ltd and PayPal (Europe) S.A.R.L. et Cie, S.C.A.” and "if you've been making payments to PayPal, please now make these payments to us".

They also attached two separate papers containing what appear to be details of the agreements that make up this former PayPal account. The agreement dates for the two were 06/05/22 with a balance sold of £476.64, and 04/05/22 with £533.33, totalling £1,009.97, which they state I owe.

The final paper, which looks to be from PayPal, is addressed to me. The letter, dated 20/11/2025, read:

“As there remains an outstanding debt in relation to your Pay in 3 Loan account(s) referenced above, we’re writing to let you know that your account(s) have now been sold to Lowell Portfolio I Ltd (LPI). The total balance sold was £1,009.97. The individual agreements included in your account(s) are detailed in the enclosed letter from LPI. LPI have instructed Lowell Financial Ltd (Lowell) to manage your account.

In the past you have been contacted by PayPal or one of our partners in relation to your outstanding balance. PayPal UK Ltd and PayPal (Europe) S.A.R.L. et Cie, S.C.A. have now sold your Pay in 3 Loan account(s) to Lowell. All contact regarding your account(s) will now be with Lowell.

To make a payment or discuss your account(s), please contact Lowell using the details below.”

I am hoping to see if any had experienced this and what to do in this situation? Any advice would be greatly appreciated!

Best,

fatbelly

Well, you can engage with them, get a record of payments and compare it with yours. See if they will knock £350 off.

Or

Stop paying, save a lump sum, and play of the fact that they have bought it for £100. Offer them £200 in full & final settlement and see how they react.

sourcrates

Quite common for debts to be sold, and Lowell are one of the larger debt purchasing companies out there.

Fatbelly outlines your options, (above) now would be a good time to settle these debts if you had a lump sum available, if not then a payment plan can easily be set up, using the details in the letter, or you can choose to ignore them and take your chances.