Stellantis Finance

HawayDurham25

Has anyone on here had a CCA regulated agreement with Stellantis recently? I took out finance when I bought a new car in 2023. In January this year I repaid it early. I never received a statement from them at any time. Under CCA regulations (S.77A 1) firms have to send regular statements (usually annually) to borrowers. If they fail to do so, they are not entitled to charge interest (S77A 6b). Nor are they allowed to take any enforcement action (S77A 6a). I raised a complaint with them asking for the interest to be refunded. They completely ignored the complaint and I took it to the Financial Ombudsman. They have now agreed to refund the interest (by the by they have told the Ombudsman I paid approx £200 interest when in fact I paid over £300, but I'lll persist and get the rest back). The reason for my post is to try to see if I am the only Stellantis customer who hasn't received annual statements.