Pinecone refusing to pay for fully completed surveys

burgesst

Anyone else having this issue? Pinecone used to be the best of the survey companies, but recently they are refusing to pay up.

My last two surveys, I have spent 15-20 minutes each answering detailed questions on multiple products per survey. I have reached the end of the survey, and a thank you for participating screen, but then no points arrive. When I contact support, they just say I was screened out and not suitable for the survey.

I can understand being screened out after a few initial questions, but after 20 minutes and a full survey this seems a bit much. What is the incentive to take any more, having wasted a lot of time for nothing?

This used to the the trick of the more dodgy companies, I expected more of Pinecone.

Anyone else experience this?

sammyjammy

Just completed a survey myself with them, no issues.  Are you using a different browser or something?

Februarycat

Had 2 surveys this week and both went through ok. 

burgesst

sammyjammy said:

Just completed a survey myself with them, no issues.  Are you using a different browser or something?

Two different computers, 2 different locations... 

burgesst

Looking at TrustPilot I'm not the only one... 

MarkFromCornwall

burgesst said:

Anyone else experience this?

On one occasion (not recent) I was screened out after answering a lot of questions, which was annoying, but I've done dozens of their surveys and all the rest have been fine.  I've given up on surveys with other companies, but I continue with Pinecone as I find it better than the rest - although 99% of the products they ask me about are things that I wouldn't dream of buying!