Glasses Direct offer for 2 pairs for £14 does work, asks for £43

MikeyT201

I have a very basic prescription for reading glasses, been told that I have near perfect vision so not a complex prescription but when I add a pair of £49 glasses the only choice of lenses are Gold level ones (lowest level available), nothing on the webpage where I can choose basic, no link exists to a basic choice, I then chose the level (gold) and nothing extra, then add another pair as one pair free but end up with a £43 bill not £14 so it does not work. Tried half a dozen times but unsuccessful.   I then rang Glasses Direct explaining the MSE offer, they said I had a complex prescription so I gave up!   Has anyone got this to work?

born_again

MikeyT201 said:

I have a very basic prescription for reading glasses, been told that I have near perfect vision so not a complex prescription but when I add a pair of £49 glasses the only choice of lenses are Gold level ones (lowest level available), nothing on the webpage where I can choose basic, no link exists to a basic choice, I then chose the level (gold) and nothing extra, then add another pair as one pair free but end up with a £43 bill not £14 so it does not work. Tried half a dozen times but unsuccessful.   I then rang Glasses Direct explaining the MSE offer, they said I had a complex prescription so I gave up!   Has anyone got this to work?

So what is your prescription?

Emmia

MikeyT201 said:

I have a very basic prescription for reading glasses, been told that I have near perfect vision so not a complex prescription but when I add a pair of £49 glasses the only choice of lenses are Gold level ones (lowest level available), nothing on the webpage where I can choose basic, no link exists to a basic choice, I then chose the level (gold) and nothing extra, then add another pair as one pair free but end up with a £43 bill not £14 so it does not work. Tried half a dozen times but unsuccessful.   I then rang Glasses Direct explaining the MSE offer, they said I had a complex prescription so I gave up!   Has anyone got this to work?

I think having gone through,  I think you have to pick from a small number of frames to get them for £14 - I've just done a basket with one pair of Jada (£14) and one pair of Bella (£65) with the most basic lenses for readers, which with the MSE code comes to £35.

Not gigantically expensive, but still.

MikeyT201

My title should have read “doesn’t” oops 😂

sarah1972

MikeyT201 said:

I have a very basic prescription for reading glasses, been told that I have near perfect vision so not a complex prescription but when I add a pair of £49 glasses the only choice of lenses are Gold level ones (lowest level available), nothing on the webpage where I can choose basic, no link exists to a basic choice, I then chose the level (gold) and nothing extra, then add another pair as one pair free but end up with a £43 bill not £14 so it does not work. Tried half a dozen times but unsuccessful.   I then rang Glasses Direct explaining the MSE offer, they said I had a complex prescription so I gave up!   Has anyone got this to work?

What frames did you choose? 

It does say ‘from’ £14. 

Did the code MSENOV25 deduct your total by £35 and give free delivery? 

pepsimax63

I've tried to purchase 2 pair of prescription frames too and experienced the same thing. I've used Glasses Direct many times and spoke to a Customer Service Advisor today who said that their website model changed last year and you have to select a lense package (cheapest is £29) to then go to your basket and purchase.

The glasses I wanted were both £49 but one lens package was £29 and the other was £99 - no other option). I've double checked and my prescription is still classified as 'basic lens', but this is not being offered.

Disappointed