Crosscountry new booking system

Emily_Joy

Crosscountry trains have changed their website and booking system. The advance tickets bought prior to 16th of October cannot be managed neither via the app, nor online. Crosscountry famously claimed that all advance tickets purchased on their website are amendable - you can change time & date, but not the route.

I am commuting on Crosscountry so I bought a lot of tickets till the end of December back in Summer, which I need to change now. The only option to do that is to call them, which is a major inconvenience. I am wondering therefore whether I would have grounds to request full refund for the bookings I don't need anymore/not going to use on the grounds that it is a major change to Terms & Conditions of sale?

fwor

In legal terms, it sounds as though you would not be able to compel them to refund, because the tickets are still amendable (unless of course their T&Cs state how they can be amended and online/app is stated) - a phone call is not what most people would define as a "major inconvenience". 

If you ask, they may refund as a gesture of goodwill, but that would be at their discretion, I would think.

Emily_Joy

fwor said:

In legal terms, it sounds as though you would not be able to compel them to refund, because the tickets are still amendable (unless of course their T&Cs state how they can be amended and online/app is stated) - a phone call is not what most people would define as a "major inconvenience". 

If you ask, they may refund as a gesture of goodwill, but that would be at their discretion, I would think.

I have over 20 upcoming bookings with them and I need to amend at least 8, likely more than once (because I need to swap October bookings for February bookings, and February advances are not on sale yet. Sigh. Previously I could have done it online (and it was stated that they can be amended, indeed, online or via the app).