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Substitution refunds
JanArcher
Posts: 3 Newbie
I don’t normally supermarket shop online but for a weekend away with friends in a AirBnB it made sense. I had a substitution which meant I was due a small refund. However this is only available as a voucher for use online only and expires in 2 months. I contacted Sainsbury’s but they told me they are unable to give me the money any other way. Where do I stand on this? Do I have to accept this voucher which I can’t use? (My weekly shop is always below the minimum order amount).
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Comments
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I'd probably find a way of boosting the value of a single shop to use the voucher, so for example some bubbly for Xmas, a bigger lot of washing powder etc.JanArcher said:I don’t normally supermarket shop online but for a weekend away with friends in a AirBnB it made sense. I had a substitution which meant I was due a small refund. However this is only available as a voucher for use online only and expires in 2 months. I contacted Sainsbury’s but they told me they are unable to give me the money any other way. Where do I stand on this? Do I have to accept this voucher which I can’t use? (My weekly shop is always below the minimum order amount).0
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