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Home Responsibility Protection

My wife is 76 so receiving the lower state pension. Reading Martins advice regarding HRP we went online to see her National Insurance record to find that years 1975 to 1990 show as “year is not full.” Our son was born in March 1975 but our records regarding Child Benefit have been mislaid probably during house moves. We wrote to HMRC in July asking for confirmation of her claim record and to this date we have not had an answer. Today we spoke to HMRC and were told that records up to about 2010 regarding child benefit have been deleted and they could not offer any help regarding any possible claim regarding HRP.
Any advice on how proceed from here would be most welcome, how do we approach HMRC they could not give us any advice during our telephone call. Many thanks

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