Black horse commission claim

jd8935

Hi everyone, 
im after a bit of info to see if anyone else’s is having the same thing happen. 

Last feb/march time I emailed black horse using the template with as much info as I had. I got an automated email almost straight away. Since then I’ve had a monthly email saying the same thing. Along the lines of “we have your request and we are really busy, you don’t need to do anything we be in touch in 28 days.” 

I know people that have inquired sooner and had replies. I tried ringing up and basically got nowhere. Not sure what to do as I feel 20 months is quite a long time 

thanks in advanced 

Nasqueron

Until the FCA makes an official decision on refunds and how the 3 types of DCA (positive, negative, neutral) are to be dealt with, they are on hold. As ever with MSE, Martin and Co jumped the gun, flooding firms with these complaints before anything was even established.

ManyWays

MSE did exactly the right thing. People who have made a complaint earlier will get refunded sooner
The FCA has put out its proposals this afternoon  https://www.moneysavingexpert.com/news/2025/10/car-finance-compensation-scheme/

Nasqueron

ManyWays said:

MSE did exactly the right thing. People who have made a complaint earlier will get refunded sooner
The FCA has put out its proposals this afternoon  https://www.moneysavingexpert.com/news/2025/10/car-finance-compensation-scheme/

Nope, they encouraged people to massively overload the system, causing all of us to pay more for cars/finance in the future as lenders pay for the admin costs, including millions who were never affected (e.g. the people trying to claim compo on 0% deals or never had DCA). As ever, MSE should have waited until the FCA review, which could, based on the court cases, have said there was no case to answer and nothing should be paid. MSE costs us all more by dangling the carrot in front of the greedy

ManyWays

The problem is, there was no way to tell if you paid DCA except by asking. The FCA research found that in a selection of just over 3,000 DCA agreement, no cases where the consumer was informed there was a DCA .

So the millions who had a DCA could only find this out by asking. 

Also MSE's DCA tool explicitly said you would not have a case if you paid 0% interest.

If MSE had not put this tool out, a lot more people would have signed up with claims firms, not a good idea.

By getting a significant chunk of the DCA/non DCA decisions made already, the actual Scheme process will be quicker. 

Nasqueron

ManyWays said:

The problem is, there was no way to tell if you paid DCA except by asking. The FCA research found that in a selection of just over 3,000 DCA agreement, no cases where the consumer was informed there was a DCA .

So the millions who had a DCA could only find this out by asking. 

Also MSE's DCA tool explicitly said you would not have a case if you paid 0% interest.

If MSE had not put this tool out, a lot more people would have signed up with claims firms, not a good idea.

By getting a significant chunk of the DCA/non DCA decisions made already, the actual Scheme process will be quicker. 

As the FCA review has shown, I am right - MSE jumped the gun, wasted millions of pounds of car company money meaning we all pay more. The FCA position now is that anyone who hasn't complained should be contacted meaning the MSE tool was a waste of time as everyone would have been contacted anyway. Anyone without it wouldn't have been contacted but they still sent in their letters

The MSE tool stating that about 0% is irrelevant, the forum on DCA shows people were still trying it on.

DCA decisions were not made ready by this, they were literally all just held in a pile until the FCA review was completed, none of them are ready. The standard responses people were getting were saying yes DCA was present but crucially, not covering if it was positive, negative, neutral, so again, people chucking in complaints wasting time and money for no reason as many will get nothing as they had DCA but it wasn't used or even was reduced on the interest rate we pay.

martinbainbridge1975

Nasqueron said:

ManyWays said:

The problem is, there was no way to tell if you paid DCA except by asking. The FCA research found that in a selection of just over 3,000 DCA agreement, no cases where the consumer was informed there was a DCA .

So the millions who had a DCA could only find this out by asking. 

Also MSE's DCA tool explicitly said you would not have a case if you paid 0% interest.

If MSE had not put this tool out, a lot more people would have signed up with claims firms, not a good idea.

By getting a significant chunk of the DCA/non DCA decisions made already, the actual Scheme process will be quicker. 

As the FCA review has shown, I am right - MSE jumped the gun, wasted millions of pounds of car company money meaning we all pay more. The FCA position now is that anyone who hasn't complained should be contacted meaning the MSE tool was a waste of time as everyone would have been contacted anyway. Anyone without it wouldn't have been contacted but they still sent in their letters

The MSE tool stating that about 0% is irrelevant, the forum on DCA shows people were still trying it on.

DCA decisions were not made ready by this, they were literally all just held in a pile until the FCA review was completed, none of them are ready. The standard responses people were getting were saying yes DCA was present but crucially, not covering if it was positive, negative, neutral, so again, people chucking in complaints wasting time and money for no reason as many will get nothing as they had DCA but it wasn't used or even was reduced on the interest rate we pay.

it may come to a point where finance companies will pay out regardless, on aged agreements particularly where they may no longer have the records to look at agreements, it use to be the case where files were only kept 6 years for audit purposes.

as for trying it on - there has been a historic issue with disclosure and transparency - hardly surprising car dealers get a bad reputation 

only time will tell who gets what if anything