Perfume Click Quality and refund issue

ArmanTamzarian

Hi,

I bought Byredo Super Cedar c-30% (£169)

I think I've been sold a dud, it's in investigation, but I want to know how far I should delve into this (I get carried away and fixated easily).

So fair warning, this will be a messy rant but just want to heads up on my concerns and advice on my next steps please.

I suspected not genuine on receipt (16 Sept) based on the packaging and variance in bottle and aroma compared to previous purchases from another provider.

When I received the item, I started email correspondence. 

The agent expressed concerns on the packaging (and dismissed the batch age, over 2 years old).

They offered refund or replace. They asked me to return so they could check with supplier. They said I'd be refunded once they received the item back.
I did return on 22 Sept, they received on 24 Sept.

But no communication followed on 4th Oct (10 days after they received product back).

So I followed up using their escalation process and citing their complaint resolution process which denied me partial refund, credit notes etc.

I've asked for outcome of their investigation. 
I hinted at section 75.
I asked for my notes (which agent on original thread confirmed exist). SAR.
I've contacted Byredo for confirmation / advice on approved / recommended resellers.


Today, the original agent apologised for delay, told me no replacement was available and asked if I want a refund. I've notified them of my escalation.

Is this too much?

Am I likely to get anywhere with my requests?

I feel like public are being hoodwinked and just wanted to look further into things.

Thanks

A

born_again

Where did you buy it form?

flaneurs_lobster

Your desire to expose a possible source of counterfeit goods is to be lauded but I would want my £169 back first.

Nothing to stop you continuing action with manufacturer, the seller or Trading Standards AFTER you've been refunded. 

Every chance that a hookey fragrance product might contain substances that shouldn't be applied to skin. 

flaneurs_lobster

born_again said:

Where did you buy it form?

Website called PerfumeClick, as per thread title.

ArmanTamzarian

born_again said:

Where did you buy it form?

Yes, Perfume Click as stated in title.

ArmanTamzarian

flaneurs_lobster said:

Your desire to expose a possible source of counterfeit goods is to be lauded but I would want my £169 back first.

Nothing to stop you continuing action with manufacturer, the seller or Trading Standards AFTER you've been refunded. 

Every chance that a hookey fragrance product might contain substances that shouldn't be applied to skin. 

Money has been returned and they will respond again when they have the results of the investigation and SAR