Perfume Click Quality and refund issue

ArmanTamzarian

Hi,

I bought Byredo Super Cedar c-30% (£169)

I think I've been sold a dud, it's in investigation, but I want to know how far I should delve into this (I get carried away and fixated easily).

So fair warning, this will be a messy rant but just want to heads up on my concerns and advice on my next steps please.

I suspected not genuine on receipt (16 Sept) based on the packaging and variance in bottle and aroma compared to previous purchases from another provider.

When I received the item, I started email correspondence. 

The agent expressed concerns on the packaging (and dismissed the batch age, over 2 years old).

They offered refund or replace. They asked me to return so they could check with supplier. They said I'd be refunded once they received the item back.
I did return on 22 Sept, they received on 24 Sept.

But no communication followed on 4th Oct (10 days after they received product back).

So I followed up using their escalation process and citing their complaint resolution process which denied me partial refund, credit notes etc.

I've asked for outcome of their investigation. 
I hinted at section 75.
I asked for my notes (which agent on original thread confirmed exist). SAR.
I've contacted Byredo for confirmation / advice on approved / recommended resellers.


Today, the original agent apologised for delay, told me no replacement was available and asked if I want a refund. I've notified them of my escalation.

Is this too much?

Am I likely to get anywhere with my requests?

I feel like public are being hoodwinked and just wanted to look further into things.

Thanks

A

born_again

Where did you buy it form?

flaneurs_lobster

Your desire to expose a possible source of counterfeit goods is to be lauded but I would want my £169 back first.

Nothing to stop you continuing action with manufacturer, the seller or Trading Standards AFTER you've been refunded. 

Every chance that a hookey fragrance product might contain substances that shouldn't be applied to skin. 

flaneurs_lobster

born_again said:

Where did you buy it form?

Website called PerfumeClick, as per thread title.