Sainsbury Nectar Rewards Points 'scam'. Points not received. Check, check & check again.

Jubudz

If you value your Nectar rewards points always check they have added them to your account.  Firstly, if you do not receive a Nectar confirmation email immediately after shopping with one of their partners (using the partner links on the Nectar website) then rest assured you will never receive the points. You will need to contact Nectar & over possibly hours of proving your honesty & supplying all manner of transaction proof they might look into the matter.  For example, MoonPig & JustEat are but two of the affected links. I have been banging on at Nectar for years to repair the technical issue but they do not. This morning I find that I am missing 4000 points for a Sainsbury car insurance renewal & this despite having received a confirmation email & it's Sainsburys, not even a partner retailer!  Another hour proving I'm honest & supplying proof of the transaction via various screen shots & trawling through past emails.  I still have to wait for the points though while the matter is escalated.  Exhausting.

la531983

I mean, its not a "scam" is it? Its a technical error.

born_again

Jubudz said:

If you value your Nectar rewards points always check they have added them to your account.  Firstly, if you do not receive a Nectar confirmation email immediately after shopping with one of their partners (using the partner links on the Nectar website) then rest assured you will never receive the points. You will need to contact Nectar & over possibly hours of proving your honesty & supplying all manner of transaction proof they might look into the matter.  For example, MoonPig & JustEat are but two of the affected links. I have been banging on at Nectar for years to repair the technical issue but they do not. This morning I find that I am missing 4000 points for a Sainsbury car insurance renewal & this despite having received a confirmation email & it's Sainsburys, not even a partner retailer!  Another hour proving I'm honest & supplying proof of the transaction via various screen shots & trawling through past emails.  I still have to wait for the points though while the matter is escalated.  Exhausting.

Do you clear cookies before starting the transaction?
As not doing so, & you have been to that site previously, that purchase is not tracked...
Same with all other companies such as Quidco etc.