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HMRC not transferring spousal 1000 allowance

fruitbat_2
Posts: 77 Forumite


in Cutting tax
We've been submitting our returns online for several years now, using a third-party software, with no issues until recently.
Last year I transferred the allowed 1000 pounds to my spouse to reduce/eliminate his tax bill. This was calculated and shown as accepted by HMRC with the online submission, nothing owing. He later got a tax bill because the 1000 transfer hadn't been recorded. He phoned HMRC, had a long chat, was assured it was sorted.
Same thing this year. Slightly bigger tax bill so even with the extra 1000 from me there were a few hundred owing once he'd submitted his online return. Paid straight away.
He's just received another letter which doesn't correspond to his tax return. Doesn't register the payment made, doesn't have the 1000 transfer from me.
How do we get this to work at the HMRC end? Are some software offers better than others?
Last year I transferred the allowed 1000 pounds to my spouse to reduce/eliminate his tax bill. This was calculated and shown as accepted by HMRC with the online submission, nothing owing. He later got a tax bill because the 1000 transfer hadn't been recorded. He phoned HMRC, had a long chat, was assured it was sorted.
Same thing this year. Slightly bigger tax bill so even with the extra 1000 from me there were a few hundred owing once he'd submitted his online return. Paid straight away.
He's just received another letter which doesn't correspond to his tax return. Doesn't register the payment made, doesn't have the 1000 transfer from me.
How do we get this to work at the HMRC end? Are some software offers better than others?
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