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Please help £75k debt!
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It helps greatly to understand how companies such as Lowell operate.
When you set up an arrangement using one of their preferred methods, their system recognises this, and removes your account from the auto dial contact list.
Paying ad hoc or when you choose, fools the system into thinking no arrangement has been agreed, hence the automated contact.
All it takes is to contact a human, and tell them your plan, ask them to stop collection activity, that should be all you need to do.
I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter1
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