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Endowment Company Taking AGES to surrender

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  • Hi, I am currently going through complaints process with Phoenix.

    I sent them a template letter (from the Which website), and the replied back saying they were not the original advisors and they will forward my complaint to the company that originally advised on the endowment. I have now received a complaints form from Investors Planning Associates – endowment advisors.

    A week later, Phoenix sent me a Policy Surrender document, stating I requested it. I did not request this.

    The endowment has not performed very well, should I surrender?
  • EdInvestor
    EdInvestor Posts: 15,749 Forumite
    crackle999 wrote: »
    The endowment has not performed very well, should I surrender?


    Probably but post some info so we can check

    Guaranteed sum assured
    Declared bonuses
    Surrender value
    Monthly premium
    Maturity date
    Maturity forecasts
    Interest rate payable on mortgage
    Trying to keep it simple...;)
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