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DCA
Last year I submitted a complaint to Mercedes on behalf of my friend using the Martin Lewis template for DCA claims in respect of two cars and they acknowledged it ok. However, their response is now that the car finance for these cars was not regulated and therefore they are not subject of any FCA ruling. Even though Mercedes itself is governed by the Financial Conduct Authority. Can anyone advise me is it that easy for them to dismiss the claims. Appreciate some advice, thanks.
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I would just hang fire on this, as the regulator (the FCA) is now moving ahead with a mandatory compensation scheme due next year.
I would wait for further updates from them on how to proceed.I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter0 -
Were these leases rather than HP/PCP?
Were they personal finance or supplied to a business?
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