Unfulfilled Competition Win - Prima Magazine - Simba Hybrid Mattress Topper

amsquared

On 23 July Prima advised my wife that she had won the Simba Hybrid Mattress Topper competition.  

Prima provided an email address to follow up and chase the promoter. My wife has tried unsuccessfully to get in touch with the promoter declan@theprophets.co.uk who has not acknowledged the emails.

She also emailed Prima magazine and the response from Hearst was that it was up to the promoter to fulfil the prize. Simbasleep state that they had no involvement in the Prima competition.

The competition was run across many of the Hearst magazines until they stopped at the end of July. There doesn't appear to be a telephone number for the Promoter on the theprophets  website. 

I note that a similar prize for the more expensive version of the Mattress Topper is currently on offer on the remaining magazine sites eg Woman and Woman's Own etc

Any thoughts on what we can do to get our hands on the prize? 

Thanks

AC55

Do you still have a copy of the terms and conditions for the prize? 
It may be worth looking to see whether there are any clauses in there about fulfilment of the prize and each parties responsibilities.

Have you received any bounce back/out of office emails at all for the declan email? 

On theprophets website they have a generic info email at the bottom of the page, have you tried that? Or trying to engage with them via social media instead? They seem to be on instagram

amsquared

Thanks - yes I tried the generic info email address and no reply from that either - I've also sent a message on Instagram to theprophets but no response yet. The original Ts&Cs are no longer there since Prima and the other Hearst mags stopped doing daily comps at the end of July.

I just think it is odd that Prima do not take any responsibility for ensuring prizes are fulfilled.

Fiona_T

I didn’t receive a prize from another mag daily comp.  I copied the email address and hit reply on the email then pasted it in.  No response from this email.  After a week, I started a new email directly to the person again and this time got a reply.  A few days later, the person replied to the original email and said it had gone in their junk.  Could this have happened to you? 

fayemr

Might be worth asking Hurst to contact him to get in touch with you directly.