Argos never delivered, can't request refund

powerful_Rogue

idkwhattosay said:

powerful_Rogue said:

No such thing as a credit score, only a credit history. The credit score you see is a made up number for credit referene agencies to try and sell you a product to improve it. No-one sees the score apart from you and the credit reference agency.

I meant history not score, apologies for the confusion. By "affect" I meant will it be returned as a result should a potential lender or a service provider do a lookup at my financial history one of these websites like Experian?

Nope, would just be shown as being  -£450 and then £0. They can't tell if it's a refund of if you've paid it off.

molerat

Who is delivering the item ?

sheramber

idkwhattosay said:

TadleyBaggie said:

How did you pay?

Online via Apple Pay.

Did the full payment come from a credit card?

If so, you have S75 cover so claim from it fir non delivery

Okell

I know the OP wanted (and presumably paid for) next day delivery, but I'm not sure waiting a week is an excessive delay.

In cases where consumers can't get through to a human being and are going round in circles, isn't the usual advice to contact the CEO, who in this case of course is chief exec of Sainsburys, and complain direct?

Argos Limited Chief Executive Email address contact and Telephone number | Simon Roberts (Company Number: 01081551) | UK

idkwhattosay

molerat said:

Who is delivering the item ?

Yodel. I raised it with them and they said I wasn't home so the driver left a card, which isn't true but at least I was able to get through to them and they acknowledged my message. Albeit unable to offer any assistance.

Okell said:

I know the OP wanted (and presumably paid for) next day delivery, but I'm not sure waiting a week is an excessive delay.

In cases where consumers can't get through to a human being and are going round in circles, isn't the usual advice to contact the CEO, who in this case of course is chief exec of Sainsburys, and complain direct?

Argos Limited Chief Executive Email address contact and Telephone number | Simon Roberts (Company Number: 01081551) | UK

This isn't a delayed delivery, it's that the delivery will obviously never be made as something went wrong with the courier. It could be a number of things, most likely the driver couldn't find my house or damaged the item. Either way this should reflect on the tracking status to make me, the recipient, aware.

In the end I asked for professional advice and drafted a letter to send to Argos before issuing a chargeback with HSBC, when I managed to "expertly hack" their live chat to put me through to a human being that agreed to request a refund for me. I was told I should receive it within 5 days.

We can consider this issue resolved and I'm thankful for the input of each one of you. I do urge everyone to think about what it means to be a consumer in the fully automated and online world. Our regulation and the enforcement of it seem to be lacking quite severely behind the EU.

Alderbank

idkwhattosay said:

molerat said:

Who is delivering the item ?

Yodel. I raised it with them and they said I wasn't home so the driver left a card, which isn't true but at least I was able to get through to them and they acknowledged my message. Albeit unable to offer any assistance.

Okell said:

I know the OP wanted (and presumably paid for) next day delivery, but I'm not sure waiting a week is an excessive delay.

In cases where consumers can't get through to a human being and are going round in circles, isn't the usual advice to contact the CEO, who in this case of course is chief exec of Sainsburys, and complain direct?

Argos Limited Chief Executive Email address contact and Telephone number | Simon Roberts (Company Number: 01081551) | UK

In the end I asked for professional advice and drafted a letter to send to Argos before issuing a chargeback with HSBC, when I managed to "expertly hack" their live chat to put me through to a human being that agreed to request a refund for me. I was told I should receive it within 5 days.

We can consider this issue resolved...

That would be premature.

Your 'professional advice' should have explained that your bank has only given you a provisional credit equal to the disputed transaction amount. 
Your bank now contacts the merchant's bank who in turn contact the merchant (Argos) who have an opportunity to challenge. If the banks accept their argument the provisional credit will simply be withdrawn from your account.

PHK

Alderbank said:

idkwhattosay said:

molerat said:

Who is delivering the item ?

Yodel. I raised it with them and they said I wasn't home so the driver left a card, which isn't true but at least I was able to get through to them and they acknowledged my message. Albeit unable to offer any assistance.

Okell said:

I know the OP wanted (and presumably paid for) next day delivery, but I'm not sure waiting a week is an excessive delay.

In cases where consumers can't get through to a human being and are going round in circles, isn't the usual advice to contact the CEO, who in this case of course is chief exec of Sainsburys, and complain direct?

Argos Limited Chief Executive Email address contact and Telephone number | Simon Roberts (Company Number: 01081551) | UK

In the end I asked for professional advice and drafted a letter to send to Argos before issuing a chargeback with HSBC, when I managed to "expertly hack" their live chat to put me through to a human being that agreed to request a refund for me. I was told I should receive it within 5 days.

We can consider this issue resolved...

That would be premature.

Your 'professional advice' should have explained that your bank has only given you a provisional credit equal to the disputed transaction amount. 
Your bank now contacts the merchant's bank who in turn contact the merchant (Argos) who have an opportunity to challenge. If the banks accept their argument the provisional credit will simply be withdrawn from your account.

It seems to be Argos that the OP managed to get through to, not the bank.